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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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SCS unable to deliver furniture into property? **resolved**


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I purchased a new 2 seater sofa and 2 chairs from SCS, the delivery turned up today and the delivery men were unable to get the furniture into the property.

 

They were useless couldn't speak much English and give up.

There is another attempt arranged to deliver tomorrow with a different crew, hopefully this crew will be more professional.

 

What I would like to know is what would happen if the second crew also fails to get the furniture into the property?

Could I request a refund?

 

I have never had problems before with getting furniture in and out of the property and that is with larger furniture i.e a 3 seater sofa.

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How did you order the furniture? Online, or in the shop?

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use to happen a lot small items like 2 seatter then front door but narrow turn into front room cannot be made, removal men leave and I use to get sent out to take the window out and pass thru the window space and refit window, did not take much brains to work out,some delivery men these days just dump goods and in most cases are foreign origins and play on their so called not understand - liers/

:mad2::-x:jaw::sad:
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How is it the company's or delivery drivers fault that you ordered an item that physically cannot be put inside your home?

Should scs pay for say a window to be removed and put back?

 

But I do agree that sometimes they use it as an excuse

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How is it the company's or delivery drivers fault that you ordered an item that physically cannot be put inside your home?

Should scs pay for say a window to be removed and put back?

 

But I do agree that sometimes they use it as an excuse

 

The fault is with the delivery drivers. The crew that were sent did not have a clue and did not realise that the sofa had to be put upright and then revolved around the door frame. I tried to make them understand but they were foreign and could not speak English very well.

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In that case I'm afraid your cancellation opportunities are going to be limited by their terms and conditions – and not by any consumer protection regulations. You have entered into an "on-premises" contract.

 

On the SCS website, they say that their terms and conditions are contained on the back of the invoice. Is this correct? Does it give you any cancellation rights at all? Maybe they offer you some cancellation but subject to a restocking fee. This would be quite normal.

 

Also I have to say here that your own post and also a subsequent post have made references to the fact that the delivery crew could not speak English and were foreign – et cetera. I don't see that that is at all relevant. There are loads of indigenous English people who are perfectly capable of doing a poor job as well.

 

I'm not sure those kind of comments are necessary and they aren't welcome on this forum

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No objections with foreign crew.

The problem is that they could not understand what I was saying and how the previous furniture was put in place by a different crew.

Edited by dx100uk
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Many moons ago I worked for DFS as an assistant sales manager and we used to come up against this on occasion.

 

I’d suggest that you check the terms and conditions of sale which will almost certainly place ultimate responsibility for access to the property on the purchaser. This is simply because the company hasn’t surveyed your property to be able to determine if the furniture can be brought into the room you intend to have it in.

 

See if the second delivery crew are able to get it in, fingers crossed, and take it from there. As someone mentioned above there’s perhaps the option of getting a glazier to take the window out and pass it through there or an upholsterer to partially dismantle the furniture to make it easier to pass through the space.

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Thank you for your information which is very useful.

 

Hopefully the second crew will be able to get the furniture in. In the event that the furniture still cannot be put into the property, what is the normal procedure?

 

Do these companies just leave the furniture outside?

 

or return the furniture and offer a refund or a credit note?

Edited by dx100uk
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you are responsible for the event of delivery and attain good entry, most if all sales invoices inform you that it is your responsibility to ensure access available, if they want to loose time/wages/money is up to them, if they refund or even partial ! but arrangements by you to ensure a standby glazier etc would be relevant, if 2nd crew do it with no problem then you have redress against the company!

:mad2::-x:jaw::sad:
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Title updated

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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