Jump to content


kodiplod

Hotels.com Refusing Access to Account After Promising Refund

style="text-align:center;"> Please note that this topic has not had any new posts for the last 534 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I booked a hotel last week on Hotels.com.

I found it a lot cheaper on another website, filled out the online form for a price guarantee and Hotels.com responded and confirmed they would match it.

I was told that I should pay the hotel directly and then within 72 hours after check out I would be refunded..

 

I did all of this,

on day of check out I contacted them and they said to wait a little longer.

They then said that they would not do the price match as they could not verify it, I said I am not accepting that etc.

They said they would but they said that my details are not matching (email or telephone number that I booked with).

 

I am 100% sure that I booked with the details I have given them, plus I have email confirmations of my reservation going directly to my email that I have given, along with my phone number.

 

They have told me that they cannot do anything without the correct details.

I have provided screenshots etc but they are not having it.

I think that hotels.com have changed my details so that I can not benefit from the price guarantee.

 

Any idea what I should do? It is quite a bit of money that I am due back!

 

Thanks!

Edited by dx100uk
spacing

Share this post


Link to post
Share on other sites

If you paid by card (?) then do a visa debit chargeback. Go through the card issuerbe it your bank or Sharklays etc.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Share this post


Link to post
Share on other sites

I can’t do that as I paid the hotel directly. Hotels.com was supposed to reimburse me after.

Share this post


Link to post
Share on other sites

You paid them in cash?


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Share this post


Link to post
Share on other sites

No I paid using credit card. But I paid the hotel when I checked out

Share this post


Link to post
Share on other sites

OK, phone up the card issuer, and do a visa chargeback.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?473626-Section-75-and-Charge-Back..-gt-Whats-the-difference-and-how-to-utilise-them

Edited by Andyorch
Link replaced with CAGs

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Share this post


Link to post
Share on other sites

Even though the dispute is with hotels.com and not the actual hotel??

Share this post


Link to post
Share on other sites

section 75 with a credit card

they are equally responsible.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Plaster the social media with this story, that usually grabs their attention

Share this post


Link to post
Share on other sites

Have done that too :(

Share this post


Link to post
Share on other sites

Done the sec 75 yet?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites
Done the sec 75 yet?

 

Not yet, I will at a last resort.

I am still pursuing them.

 

They have said they have contacted a special team who are getting back to me by Tuesday.

If that doesn't work then I will have to do sec 75.

 

I just feel bad as the hotel was great and it is a large amount of money that should be refunded by Hotels.com.

Edited by dx100uk
spacing

Share this post


Link to post
Share on other sites
They have said they have contacted a special team who are getting back to me by Tuesday.

That's a lie, did they tell you that over the phone?

 

 

Sec 75 should be your first resort, not your last.

 

 

That way then the Hotel will choose their third party management more carefully.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Share this post


Link to post
Share on other sites

They told me over the phone and I am also speaking to them through Twitter, they said it is the Transaction Processing Team. Yeah I guess you are right.

Share this post


Link to post
Share on other sites

stop conversing via medium whereby you have no written record

they'll say anything on the phone to make you go away.

 

sec 75 will bring extra powers into force that will prevent them from stringing this out.

do NOT talk on the phone to the Transaction Processing Team


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

I know but like I said, I just feel bad as the charge is directly from the hotel and not Hotels.com

Share this post


Link to post
Share on other sites

No need to keep hitting reply with quote

Just type..

 

Do the sec 75 let them work it out..

Stop being nice to fleecers!!


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

thank you will do, will let you know how I get on

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...