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jansus

Tui rubbish customer service

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Long story but tui cancelled package holiday 8 days before leaving but email went into junk . They could offer no alternative holiday that week so I had no chocice but to cancel and book elsewhere . Also their system had let me check in and print all my holiday documents 3 days before we were due to leave which is bizarre considering they said they cancelled it. Their customer service is rubbish and although we booked elsewhere it was a more expensive holiday and they have offered 200 pounds in vouchers . Don’t want vouchers and still not happy with them at all .


Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Long story but tui cancelled package holiday 8 days before leaving but email went into junk . They could offer no alternative holiday that week so I had no chocice but to cancel and book elsewhere . Also their system had let me check in and print all my holiday documents 3 days before we were due to leave which is bizarre considering they said they cancelled it. Their customer service is rubbish and although we booked elsewhere it was a more expensive holiday and they have offered 200 pounds in vouchers . Don’t want vouchers and still not happy with them at all .

 

Btw the only way I found out it was cancelled was because I was doing a search on my emails and came across the one in junk box . They don’t ring you or check you have email . I quoted the package holiday regulations at them because they said if we had found a similar holiday that was more money we would have to pay , which seems to contradict the regulations. They just ignored me.


Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Slaughter them on social media and immediately their offer will go up.

Keep all posts public and be factual.

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