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john432

Refund on a credit card after closing account.

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So have you contacted the Manufacturer ?


We could do with some help from you.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

    Donate button Give something back to the Consumer Action Group   

 

If you want advice on your thread please PM me a link to your thread

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Any further advice please?

 

No point the system is over a year old now.

 

The Ombudsman mailed me in July and said it would take 3 months to look at my case which meant that it was still in warranty however it took them 7 months to give a decision!!!!

 

And now another third party Ombudsman is looking at my request to review the case which I was informed could take some time!!

 

Are they a waste of time- what say you?

Thanks

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Under CRA 2015 the original contract was with the supplier who have gone bust so I would think that it is up to the card holder Santander to arrange for the manufacturer to accept the faulty item for repair or for the refund to arranged.

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