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We had a property agent managing our property I asked for a quote for some repairs to a fridge freezer but given the costs I never went ahead with the work

 

A year later and after a years battle to get the property agent to authorise the tenants holding deposit to be paid back to me for other damage to my property the agents have now deducted the cost of repairs to the fridge freezer.

 

 

This is the first time that they have stated that there is an outstanding amount and I have never authorised for the works to go ahead.

 

They state that I had a telephone conversation with someone who has now left and I agreed to the work.

 

I know full well that the work never happened. I have since had the fridge replaced as it was cheaper to get a new one than to repair it.

 

What information can I insist that the property management company provide me with to show that I authorised the repairs?

 

For example invoice from supplier any others?

 

 

Also, are the allowed to deduct the money from the deposit money?

Edited by dx100uk
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Send them a free sar demand to see their proof!!

No proof no charges!!


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Thread moved to the appropriate forum....Residential and Commercial lettings/Freehold issues Forum

 

Regards

 

Andy


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I completely agree you need to send them a SAR to get all the information they hold about you on your property and as also mentioned if this comes back with no evidence of this supposed freezer repair you approved then not your problem but theirs to remove that charge.

 

You need the evidence so you can challenge them to remove this freezer repair charge.

 

Also have a good read of your Agreement/Contract you signed with this Property Agent. (who are they?)


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