Jump to content


Where do I stand with car repairs


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2173 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Good afternoon

I need some advice on who is responsible for getting my car repaired please.

 

I have a Skoda Yeti on personal contract hire.

My car suffered some minor damage to the o/s/r door at the beginning of May and at the time there was no other apparent damage.

The car was collected by DLG Autos Orpington on Tue 22 May and returned on the morning of Sat 26 May.

 

The next time I drove the car was on Tue 29 May when I drove to work when I noticed that that, apart from a small deep scratch on the driver's door that there was a knocking noise coming from the front of the car, I was about 2 miles from my house at this time. The knocking noise become louder and faster as the car got faster but abated when I took my foot off the accelerator

I turned around as soon as possible and took the car to the Skoda dealership.

 

I told them the issue and history of the RTA.

The dealership believe that the problem lies within the gearbox where 'something' has been forced or bent and has come loose, maybe chassis misalignment but so far are unwilling to carry out any further tests if the fault is due to the RTA, also I believe trying to shift emphasis/cause on to the n/s/f tyre that I had changed at the beginning of the month.

 

DLG Autos are unwilling to accept that the fault was caused by them as there is no other apparent damage to the car.

Well it came back with it and another scratch and a broken door guard so what else did they do to it?

My insurers Direct Line have upheld DLG Autos explanation and have closed the complaint (less the scratch that they will sort).

 

I need to know please who has responsibility for diagnosing the fault and repairing it?

The car had a full service, carried out by Skoda, in back end of April and was running as smooth as anything before DLG got hold of it.

 

Thank you very much

Edited by dx100uk
spacing
Link to post
Share on other sites

I suppose we need to ask a lot of questions about how the contract works. Who paid for the repairs? Who chose DLG Autos?

 

As it is a rental car then normally speaking it would be the rental company who would be responsible for everything and they would then recover at least an excess from you.

 

You need to tell us a lot more

Link to post
Share on other sites

Hi Bank Fodder. I far as as I know my hire agreement with Skoda covers normal wear and tear/planned maintenance. DLG Autos was allocated by Direct Line as their approved repairer. Direct line also insured the third party so I think they are trying to brush me off to limit their costs as they are picking up the bill for all of it?

 

 

I'm not sure what else to tell you?

 

 

Thank you very much

Link to post
Share on other sites

I'm finding it very difficult to put this problem in perspective and so I'm at a bit of a loss to give any solid and directed advice.

 

There are two issues here – one of them is the damage to the car.

The second is the failure/damage to the gearbox.

 

I think it may be difficult to understand what further action to take until you get an independent diagnosis of the fault. It seems very strange that there could be a chassis misalignment with comparatively little damage on the exterior of the vehicle.

 

I think the only way to take control of this may be to find out exactly what is wrong and then you can start work out what chain of events may have caused it. To get an independent assessment, it may cost you some money. I'm not sure what else to advise at this point.

Link to post
Share on other sites

Agreed, OP you're in a bit of a bind with neither garage preparing to investigate substantially.

But without that investigation you can't begin to know how the problem with the gearbox was caused.

So maybe ask Skoda how much they would charge to investigate the fault fully and produce a report.

Link to post
Share on other sites

Good afternoon,

 

 

After logging a complaint with both DLG and Skoda UK my car is now repaired! Had a call from a lovely man in Scotland working for Direct Line complaints, who had their engineers talk shop with Skoda engineers and all was completed yesterday. All that now needs to be actioned is the small scratch to the door and that is being rectified on Friday. Cost to me so far £00.00. DLG say I should get the car back on 11 Jun, I may take it for a test drive before signing for it! Thank you all very much for your advice, it is very much appreciated.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...