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lex87

i received my order there was only one item and not what i ordered

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Hi,

 

looking for some advice.

 

I recently purchased some clothes online.

 

When i received my order there was only one item and it wasn't something i ordered.

 

I contacted the retailer who told me my order was no longer in stock and they had mistakenly sent out the item i received.

They say they will not refund what i paid for my original order until they receive the item back.

 

I now have to wait for the to send out a returns note and for the item to be delivered back to them before i get my money back.

 

Surely they had no right to take money from my account for goods that are out of stock and to with hold my money for something i did not order.

I don't think its right i need to wait for my money because they sent out an item i didn't order.:-x:-x

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