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SCS - 86 Y/O Dad ordered a chair and paid cash!

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my Dad who as the title says is 86, needs a new rise & recline chair and I said I would take him to the local specialist retailer to get one measured up and ordered,


I went to see him tonight and it turns out that he went himself to SCS 4 days ago and ended up ordering one that I think is unsuitable for him, and he paid in full in cash!


The chair can't be delivered for at least 7 weeks and I see on the invoice that they say they don't accept cancellations.

Is this even legal?


Its not a custom build or anything special, it's a G-Plan standard model chair.

I'm going to see them tomorrow to ask politely to cancel the order and refund him, and going by what I've seen on other threads I fully expect a "Sorry it's company policy" refusal.


How do you suggest I proceed after that?

Thanks in advance.

Edited by dx100uk

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