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    • Metropolitan collection services appear to be part of HSBC and Moorcroft work with many Banks to continue the collection activities, once the Bank no longer wishes to do the administration.   I suspect therefore that HSBC still own the debt ? Does the Moorcroft letter confirm this ?   For the £12 a year you are paying, I am not sure it is worth mucking around too much.
    • Well that's it then.   You went in the entrance which simply said you had to be a KFC customer, which you intended to be.   Once you worked out it was closed and read the signage you promptly left, in all of 11 minutes.    Their signage is rubbish and you've proved it.  Well done on digging up this evidence.
    • This is a long time issue and a little complicated so I'll attempt to condense.   Barclays account: held with them over 25yrs, opend in the 90's £6800 overdraft   15 years ago the account became a problem due to account holder due illness/company closing/long term disabilities.   No activity on the account other than what is stated below, card not used, balance always kept just under the o/d level so as not to incur further costs.   In those 15 yrs (2006)the account has been maintained each month by Barclays applying the o/d interest and the account holder paying that amount.  In the early years about £120 pm, then it went to £3per interest so worked out and around £90pm and late last year with the interest hike by the banks on O/d's it took the amount close to £180pcm    In  / around 2012 the account holder approached the bank with a view to receving some help, they were at that time somewhat ill, and registered as disabled. They asked that they convert the amount to a loan with them so that over time the balance would reduce. The Bank refused but instead put them through to another in-house lender, (woolwich) on internal line, they took the details but then didn't offer the loan.   Account holders health deteriorated but they insisted with their family members to continue to pay the overdraft, they were petrified of what may happen if they didn't.   In 2014 a SAR's was asked of Barclays which they sent but it didn't give much away, but importantly neither did it mention the customer going into the branch for the help.   In 2019 the customer via a third party who also obtained a third party mandate  approached the bank with a lengthy correspondence asking for help, they gave as much info as they could.   A month later then bank stated they believed they had not acted incorrectly as the account had been held to the good by the miniumum payments on the account being met, in short unless the account tripped they would not know there was a problem.   It was pointed out to the bank that under the terms of the original agreement and backed up by a letter from the bank way back as early as 2003 that the overdraft had been increased and that the account would be reviewed annually and that the account for the overdraft to remain in place would need to be kept in good order.    It's clear no annual review from at least 2006 had taken place as 'good order' was that the account was to be seen to be going in and out of credit whch of course was not the case, it hasn't been in the black since 2005/6   The bank refused to budge , also denied that the customer had been into the branch in 2012 and in any case as it was 2019 they didn't have to go that far back with a complaint if it had not been raised before.   Thats stage 1   A complaint was raised with the Ombudsman in late 2019, they accepted the complaint and lodged with Barclays that an account had been logged and that they (Ombudsman) were thus engaged on the account.   In the meantime the customer continued to maintain the account with Barclays as per the previous 13 years at the same time as providing info to the Ombudsman when it was requested.   Barclays wrote asking the customer to call them, but they had been put on notice in the original complaint that the Customer wanted all communication in writing, three times barclays asked for them to call despite them knowing the customer was 'vulnerable'  and still they continued the account knowing that the customer was only paying them out of the disability payments etc...   Barclays were sent 3 letters via signed delivery asking that all communication be put in writing, the customer wanted to establish a papertrail so no room for error or misinterpretation similar to Barclays 2012 denial that the customer had been into the branch, all 3 letters were signed for all 3 letters went unanswered.   Late 2019/early 2020 Barclays were out of desperation contacted on the phone but as the account had not been placed in collections' then nobody from the department could speak to the customer ????   In or around March 2020 the Ombudsman wrote to the customer stating they were a week away from a resolution and that they were just awaiting for it to be signed off by a senior investigator.   3 weeks later Covid hit but no resolution had been sent, a month or so later an email was sent to the Ombudsman requesting clarification and a month later they wrote back saying 'it's a week away (again) and they'll be in touch and then the case went cold, nothing heard and no return of phone calls to them.   After months of delays and after not hearing from the Ombudsman a letter was sent to one of their senior Ombudsman who replied that they'd take a look and be back in touch in a week and which they were and where they stated that the case: A: Should not have been taken on by the original investigator as it was above their remit, it should also have been picked up by another investigator when it was looked at during the initial process but again it wasn't. B: As the case had been incorrectly assigned it was then unassigned and placed on hold and for the following reason: C :  The case was of a sort that the banks and the Ombudsman have been discussing, no reasons for the discussion was given but as the case fell into this criteria it was on hold pending the discussions being concluded by the banks/ombudsman.   In short just over 12 months of the case first being allocated/engaged it had been unallocated/disengaged and placed on hold.   A second complaint was therefore lodged with the Ombudsman which was duly investigated and a nominal amount was offered for what they stated was poor service.  This amount was refused and the complaint was then sent to the Assessor (next step) but they wrote back stating that until the case had been finalised by the Ombudsman the assessor would not be able to investigate the complaint.   Updated were occasionally given by the Ombudsman on the state of the original complaint against Barclays but even that dropped into the abyss early 2021.    After a recent request to the Ombudsman to ask if the 2019 onwards discussions with the banks had been concluded an email was sent back saying that the case was just about to be reallocated (no answer as to if their discussions had concluded.   A week later an new case investigator was placed onto the case, they had written to Barclays and were awaiting their response.   1 week later they investigator came back with:   Barclays are offering to write the account off and to close the account.   And that is where they're stuck,  15yrs of overdrafts fees being paid, (almost 2.7 times the orignal amount of the o/d) with Barclays refusing to budge, then out of the blue came the offer.   The offer is on the table for a few weeks, but is it an offer to take?   When intial contact was made the bank with the complaint in 2019 they did nothing on the o/d account but very quickly (1 week) shut down one of the Barclayscard credit cards the customer had with them and placed the other at £250 limit (the limits before that were collectively 25k but had not been used for some years)     I have read somewhere that this 'credit card' balance reduction affected the credit worthability of a credit card holder, it's an indirect hit on them and this seems borne out as although the customer has a good credit record (not really facilitating it) they have been refused credit from a source they have always used and who they have never had any problem with before and this is only after the Barclaycard issue.     Sorry for the elognated post but for me, the offer whilst it may seem ok, well if it's their offer now and whilst they may withdraw the offer I think it has more legs? The customer should never have bee allowed to get where they've been for the last 15 years......Barclays have had considerably more than the original o/d and they want to stick to terms and conditions but then seem to flout them themselves by not conducting regular reviews or even as recent as knowing a customer is struggling and they still continue onwards unabated.     Deb                                                          
    • cash cowed blind. just run the sb date to infinity for 15yrs.     who are moorcrofts client please   and i bet you have a bank account and or a card with hsbc too...
    • It was for an HSBC personal bank loan of 20k Was passed onto metropolitan collection services which agreed the £1 payment plan and have paid them every month since and they have left me alone. The new DCA is moorcroft and balance is still roughly them same.  I have always paid the agreed £1 as if I got a ccj I would lose my job.
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Welcome multiple loans from 2002 rolled - now 23k!! Sold to Coast Finance Solutions


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Hi All,

 

I would be grateful for any help to work towards reducing my Welcome Finance loan which has been sold to Coast Financial Solutions despite account being in long term dispute.

 

I do not wish to bore you kind folk with a sob story but think you need a brief history.

 

I got a car from YES Car Credit when I was a student back in 1998. I purchased a property in 2002 and fell victim to Welcome Finance offer of reducing my costs by taking out a home loan. Since then over 15 years has passed and I have put the loan in dispute many times due to charges, incorrect balance and Payment Protection Products including MIF which I was never made aware of.

 

Now I am in the progress of claiming back PPI and have tryed to get WFS to agree to a settlement. I am not greedy just want a soloution to the outsanding Welcome account.

 

The account at present stands at just under 23,000 and has been re-written many times . This is my mistake for giving in to WFS harassment but they stopped interest on balance a while back due to the length of the dispute.

 

Thus this is were its gets weird . Every time I try to communicate with WFS they pass the account on saying they have sold it but so far the purchaser has been a DCA for example Incasso and Cabot who just hand it back after I reminded them that the account was in dispute.

 

Now they say with letter that the account has been sold to Coast Finance Solutions who are based abroad but have a PO Box address in Newport.

 

This is strange because I have offered half the amount as settlement and when you do the maths its a very generous offer. I calculated this by simply deducting miss sold PPI which totals nearly 8,000 and deduction unfair charges.

 

Anyway can anybody advise

 

Many THANKS in Advance

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Have you sent welcome an sar and gotten all the agreements and statements from day one?

 

Thisvshould be easy to kill dead

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I am just now doing a SAR request.

 

Over the years WFS have only sent what appears to be reconstructed CCA but I did sign one and the figures are in line with the high interest sub prime agreement.

 

I have requested also a CCA using the correct method so happy to post them when they arrive which knowing WFS will take some time.

 

THANK YOU SO MUCH FOR RESPONDING

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Dont tell me you did rewrites over the phone and never signed anything ....most times

Welcomes special trick was to forge your sig on each one

Hence the recon agreements...they dont want the FCa et all getting even more evidence of fraud by phone staff

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I wish sadly all signed at a WFS office but you may be correct about the signature and the date is not my hand writing on any of their CCA'S.

 

I even remember walking out of the final office because just wanted there harassment to stop so can not remember signing last agreement but my signature is on it but date is some one else writing.

 

Welcome have always been allusive with me maybe the agreement is dodgy but I do owe money.

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Well scan up anything you have to one mutipage pdf

Read upload

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes will do, THANK YOU

 

Thanks for responding and I look forward to conversing about this matter following scanned documents uploads.

 

Kind Regards

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  • 2 weeks later...

I have also recently had letters advising my account has been sold to coast. A £15k secured loan taken over 15 years in 2007. Any advice on what i can do to help would be great. Dont know what a SAR is or how i go about completing one.

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Start a new thread

Of your own please

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi All,

 

Nothing yet back from WFS or CFS but both state they are unable to communicate with me by any means in relation to account until mid June.

 

The CCA request is close to default by both WFS and CFS but thats nothing new as WFS within 12 years were unable to satisfy which is why the account was in dispute and still is.

 

I have started PPI reclaim on all loans going back to 2001 but no luck yet.

 

Its early days but I noticed more posts like my one on various forums. It appears they are all either frozen interest accounts or ones with a low payment arrangement.

 

The whole situation has resulted in some very clever people putting a outsource company called Target Servicing Limited who are regulated by FSA and covered by FSCS with private investment company Coast Financial Solutions who do not appear t be associated with FSCS ect but I could be wrong.

 

The really weird angle is Target Servicing Limited name Welcome Finance as one of thee clients.

 

Its quite amusing trying to explain to FSCS that I wish to claim miss sold PPI under there scheme as WFS are in default but account now allegedly owned by CFS who are frointed by Target who are covered also by FSCS compensation scheme.

 

My case is simple because Will just pay what I owe and I do not think CFS will object. However I advise a everybody who has had there account transferred to CFS to do a CCA request because I smell a rat and its called Welcome.

 

I think WFS never went away they just created a network of companies starting with Alpha which was dissolved in 2015 in favor of Prime Credit who surprise surprise I think are linked to Coast Financial Solutions who were created this year who will probably use Target as a front to administer who also work for Welcome.

 

Just to say Target are based in Newport not far from Coast Financial Solutions PO Box.

 

Please understand I could be wrong so the above is just a theory until proven correct.

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Did you sar welcome?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Welcome are dead

All the companies are off shore registered

Nothing to do with welcome

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

When did you taken the agreements out

Pre or post 2005

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi

Yes I did SAR Welcome but nothing yet not even an acknowledgement but that is WFS for you they take up to three months just to respond to a email never mind a full SAR request.

 

Sadly its a waiting game but will update you all when I have some news.

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They have 30 days only!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The loan is pre-2005.

 

The comment on Welcome being dead I prey you are right but sadly those other companies are based abroad which is a bit concerning however you are quite correct

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Post 13

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Then nothing to do with the fscs

Why are you even ringing them!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

30 Days would work out first week in July so fingers crossed mainly because I intend reducing the balance by evaluating information such as unfair charges and might even have a pop at the MIF but unsure how that will work out seeing as WFS only ever send a yearly statement not a breakdown of full account.

 

Like I said its a waiting game. Welcome may be a lot of things but they are not stupid thus will respond in some shape or form to a legal request.

 

I did try this years ok but they said my information was pending thus unavailable.

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Dont issue legal proceedings

Welcome will cough or the underwriters will

As its pre 2005

 

You will be using the fos cq

If you do this properly youll win easy

If you make stupid mistakes welcome will do you over

 

At some point we will need to see what to date you have written to welcome and what to date has comeback from them in reply

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ringing Who ?

 

Although I totally agree calling anybody in these situations is pointless as a paper trail is more productive.

 

Maybe you mean the FSCS but you have to get a questionnaire sent out as part of the protocol in relation to claim miss sold products under there compensation scheme which WFS are currently covered by so phone call quickest way.

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No you dont

Your agreements are pre 2005

Welcome were not regulated till then..

 

1st mistake.

 

Have you tipped welcome off in anyway that a ppi reclaim is coming??

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

mergeI am grateful for any assistance and happy to post various documents which I fully understand may hold the key to bringing this mess to a swift conclusion.

 

However please also understand I wish to pay what I owe and if WFS had been more professional I would have achieved this years ago.

 

I do believe that their avoidance of me may be something to do with the Pre-2005 agreement but I am not skilled enough to spot any such flaws.

 

THANK YOU

 

At this stage no just got FSCS questionnaire but also have done some reading concerning other people claiming PPI as quite aware that there are regulation issues concerning older WFS agreements. ir

 

Sadly I am not up to date with consumer law but I am learning however FSCS said I have to approach Welcome to make initial complain which I have not done yet.

 

Thank You for advise

 

I think I understand you are saying pre-2005 is not covered by FSCS ? which is why they told me to contact welcome but understand the claim will be directed to a underwriter as WFS did not hold the insurances just sold them.

 

Apologies for my lack of knowledge may I need to get advise before nearly making such a mistake.

 

Could you please advise me on how to proceed with PPI reclaim.

 

Many Thanks

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Await the sar is the no.1. Thing

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I will indeed await the SAR

 

I will update you when it arrives.

 

Again many thanks to all the kind folks on this forum I have found your assistance most helpful and reassuring.

 

Good Night

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