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    • ok well next time never use email esp when entering into what seems like pointless letter tennis on your behalf.?when you had no real need to reply to them in any manner or form.   it only encourages them you are a mug and gives them a free way to intimidate and harass you by email.   get some kind of records from saas/slc on what they believe is your current status as they do still do the Adminmost of these loans .      
    • ignore ...yes its not a letter of claim from a solicitor with their client being the Uni. until/if you get one of those pop back here.   no-one can add anything to any debt ...so can't increase it.   nothing to do with 'credit' but yes ofcourse you can request and they will have to produce all paperwork inc how they dealt with your dispute if the time comes and they move to court.   redwood or harwood are good names to put in our search top right in the red banner.        
    • Someone that specialises on the subject might be a better way to put it. 
    • Vauxhall's parent company has previously said its fate depends on the government's commitment to the car industry. View the full article
    • Apologies I hadn't seen that uploads need to be in PDF.   I have received the attached letter from STA which I assume is a standard letter as I've never spoken to them on the phone. I'm not sure what they mean by 're-commence recovery action'? Do I just continue to ignore them?   I have been in contact with the Uni who insist I need to pay the fees as I left the course after the first three weeks. They have not provided any evidence/documents that I signed an agreement to pay the fees or that I acknowledged that fees would be due if the course was left early. They referred me to their website which undoubtedly has changed since I was there.    I appreciate I shouldn't reply to STA however I'm not sure how to proceed with this overall.   I've read the claim form page and I'm not clear if I can request a copy of a credit agreement from the Uni as I'm not sure if its standard for a University to have required a credit agreement to be signed?    I'm not really clear what happens next and at what point I need to act. I've read about lots of different cases (fee related and non fee related) but can't find information on a case that is similar to mine. Do I wait until the Uni begins a formal action? I am concerned as I don't want the amount to increase from the already significant amount they are demanding.     Many thanks for any help you can offer.  staletter.pdf
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Request personal data from the DWP now online


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so we already got a letter today in response to the email...they say the have contacted esa to send me proof of benefits letter but they cannot give me any info on any info they have on me as it is not right of access request........

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Strange I think we sent them off roughly the same time.

 

 

I received a letter the other day acknowledging my right of access request from the right of access gateway team and will get reply with the information no later than the 29/06/18.

 

 

Did your letter come from the right of access team ?

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Yes trebormoinet its from right of access gateway team..

 

They say they are not able to send the requested information as this is not a right of access request......i'm probably being thick now but maybe I worded it wrong when I asked for it?...

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I would go through the process again see where you might have slipped up but as far as I remember as long as your personal details are correct then there is nowhere in the process where you could have "worded it wrong"

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Well hopefully someone else who has has used the service posts the response they got if they see the thread, it could be a computer error and your last application is now successful.

 

 

Would be bizarre to say the least if the response you got was indeed correct.

 

 

 

 

The DWP eh gotta luv em. lol

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Ruby's daughter here. Mum can take that back lol. Letter today giving time scale and if they have the info we will get it etc. Better luck 2nd time around.

Well at least the ball is in motion now, I will update if and when when my pack arrives and the general contents.

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  • 2 weeks later...

I finally got a letter acknowledging my application, dated 10 days later. They've said I should have my information by the 31st day after I applied.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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  • 3 weeks later...

After the acknowledgement letter giving the time frame etc, I then received a form to fill in asking for dates/benefits I had received...it seemed they were asking me to supply my own information. Either I totally don't understand it or something is off about it. I have now just let it go. Completely baffling and a waste of time in my experience. Maybe I just mis understood what its meant to achieve.

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After the acknowledgement letter giving the time frame etc, I then received a form to fill in asking for dates/benefits I had received...it seemed they were asking me to supply my own information. Either I totally don't understand it or something is off about it. I have now just let it go. Completely baffling and a waste of time in my experience. Maybe I just mis understood what its meant to achieve.

 

No idea why you having problems like this your asking for information they hold on you not the other way round. Madness

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