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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Civil recovery solutions on behalf of B&Q


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Hi my 1st post on here i was hoping somebody can help me i have had 3 letters from civil recovery solutions.

 

I was caught walking out of b and q after swapping parts from a damaged box to a good box i thought that one part was missing so i took it from the damaged box and put it in the good one.

 

After being stopped it turned out that the part was in the good box but i had not seen it. No police were called and i was made to sign a store ban for 1 month.

 

I had received a letter from civil recovery solutions for £95.15 which i ignored and another reminding me that the early settlement fee was about to expire

 

. I am now on my 3rd letter for £118.94 and it is headed letter before refferal.

 

I am now quite worried i have ignored this letter as well but they gave me 28 days which is due to expire next week

 

I am also worried as im going abroad for a few weeks and if it does go to court i wont be in the country and loose by default.

 

This was a mistake on my part i have never been in trouble with the law and im now loosing sleep and its all i think of but i cant afford to pay the fine plus i dont want to pay out of principal.

 

Has anyone ever been taken to court from civil recovery solutions or B&Q or are they just trying to scare me into paying.

 

I hope someone can help me with this please i have read many threads on these companies but most are quite out of date and never come back to say whether they heard anything more or ended up in court.

 

Thanks in advance.

Edited by honeybee13
Paras
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You totally ignore them

 

They can do nothing

They are not bailiffs

And have zero legal powers

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have seen that you have said that in other posts and i was aiming for ignoring them. Has anyone ever been taken to court after the oxford case. I know it would be b&q who would take me to the civil court and not CRS. I was also a bit worried beacuse they have got me on cctv swapping the parts over. Thank you.

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Nope

Ignore

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi and welcome from me.

 

 

Civil Recovery Solutions is a minnow compared to the likes of RLP and DWF and looking at the company accounts, they are in a bit of a mess with fairly high debts.

 

 

It is quite correct to ignore them however, if you still have the letters, can you post them here after hiding all personal information, referencee numbers, bar codes and QR codes

 

 

As we very rarely see much of this company, I have never seen one of their letters.

 

 

One other thing. CRS cannot do anything to you-ever! Only B&Q can do so but they don't bother as it would cost them far more than they could ever get back.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi thank you for your input i still very stressed over the matter as ive never been in this position before. I have attached all three letters to this post.

 

I would also like to add that i spoke to citizens advice and they said if it goes to court i would be liable for the cost if they win which i was worried about.

 

I also tried contacting b and q and was told that they would get a manager to contact me at his discretion.

 

They never contacted me so i emailed again and have been ignored.

 

It seems b and q have no intention of sorting it with me it seems that CRS are tyring to extract a large sum of money form me which i dont think they a really entitled to.

 

Thanks.

UKCRS letters.pdf

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load of ole twaddle MB

stop ringing people and stop going to useless places like CAB

they havent a clue in todays world

 

they used to be good but went down rapidly of late.

 

B&Q have never donw court

and any money you pay these civil recovery fleecers will go direct into their pocket for a nice holiday and to fund scary letters to loads of others

 

B&Q don't see a penny of it

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Absolutely agree with DX here. Ignore them. They have as much power over you as I have (That'll be none)

 

Remember, CRS can't touch you. ONLY B&Q can but they don't bother

 

The CAB are covering their backsides. A few years back, they published a document called 'Uncivil Recovery'

 

https://www.citizensadvice.org.uk/Global/Migrated_Documents/corporate/uncivil-recovery.pdf

 

What does that say about what they were saying in 2010 and what they are saying now.

 

Read the letters you have received and see if you can find anywhere that says 'WE WILL' or 'OUR CLIENT'. They may just follow with the word 'consider'

 

The letters are pure threat-o-grams to scare you into paying. Those without the required knowledge would likely pay. You now have the knowledge so stop all contact and ignore the silly missives from CRS-and any pet debt collector they may set upon you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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When you read between the lines, you can smell the desperation in their letters, totally clueless and very very immature ignoring the clowns is the only thing to do.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I was re reading them earlier and i see what you all mean its all if's but's and maybe's i shall just wait and see.

 

It all seems like a pretty much standard letter that they send to everybody but just changing the clients name. It also makes sense how the security man kept going over how important it was to pay early which is also a sign of desperation.

 

I would be lying if i said it wasnt on my mind but i think thats what they want from people to be scared and pay up. B and q have suffered no loss and their security guards would have been there regardless so how can they build up the cheek to ask for £118.94 and be rewarded a discount of i pay early.

 

If i was issued a fine from police etc it would be however much and thats that they dont offer a settlement fee do they.

 

Thanks for everybodys input it has helped me make my mind up once and for all i am happy to stand my ground and keep ignoring them!

 

These security firms dont help b and q anyway because now they have done this to me i will never step foot into a b and q again so they have lost future custom there which would have brought in a lot more than £100 there are plenty more diy shops around.

 

Thanks.

Edited by dx100uk
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If it is anything like another large multiple retailer, a proportion (small) of any settlement of civil recovery goes into the store's security budget and is used as a measure of whether additional guarding is necessary. Clearly there is a vested interest in advising early payment as it potentially means more overtime or resources for guards

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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I see that. I just think that it is the wrong way to go about things to be honest. I do think there should be security by all means but a misunderstanding should not really result in a large bill. I just think that many private security are just trying it on and praying on the weak to pay up.

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Completely agree - and hence why people should take heed of the advice given here as there really is no need to pay

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

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the stores actually PAY to join these schemes so they wont see a penny of whatever you pay if you cough up.

The security co used by the stores arent the store so you are dealing with 2 third parties who have no say in anything. if you wnet back and their security told to to get out you would be entitield to circumvent them by other methods if you wish.

 

I had a big row with B&Q 4 years ago when I bought some tap fittings. They were of the wrong thread so i took them back to exchange or refund. they didnt have the correct thread so I asked for my money back. They refused a refund because I would not give my name and address (I had the receipt) I was then accused of trying to defraud them by an assistant manager and they got security to escort me off the premises.

 

 

 

I went home phoned B&Q HO and told them what I thought, they said they would speak to the store and I should retun for my refund. i didn thsi and got no further than the desk before I got the same treatment. i told the assistant manager and security chap what had happened in the interim and they said they didnt care. So, back home again and back on the phone. went back again and still got grief.

 

 

LBA to B&Q, they made noises and offered a voucher through the post to compensate, i refused and sued. they then paid up before a hearing and when I went into the store the assistant manager and security had been removed from post. The security team never returned to that store.

 

 

Good news is never news.

security are not B&Q

the store made no loss so even they cant claim anything, let alone these people. They have no LOCUS ( ie they dont have any interest in the matter) so cant take you to court

Edited by honeybee13
Paras
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I see it seems there a quite a few horror stories when it comes to b and q if you bought the product and it was incorrect you should be entiltled to a refund. I dont understand why they would not give you one. Im not a fan of the civil recovery scheme i would much rather have dealt with police as i know where i stand it would been an acutal fine or a warning as it was a mistake i couldnt imagine they would go to the effort with court where these are threatening with civil court. Thanks for everybodys input it is starting to ease my mind that its not just me.

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It is all about who has authority to do things and the real point is that these people have no authority or right to do anything at all. My long winded story was to give an example of who actually makes decisions and what happens when outside contractors overstep the mark.

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  • 3 weeks later...

Well just an update really its over two weeks now from the cut off for paying the 3rd letter and not heard anything yet so hopefully they have given in. We will see what happens in the next few weeks.

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As I have said previously, CRS are a fairly unknown company so they may only have a three letter process but I would expect more. I doubt they will get a debt collector involved as there aren't many 'pay on result' companies around so you may be right. Sit tight.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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