Jump to content


  • Tweets

  • Posts

    • best to create a topic of your own please this one is for advising SSwales. click create in the top red banner   dx  
    • There is a caveat. Within the first 6 months the assumption of a fault at time of selling means that it is for the seller to disprove.   This can be through showing, possibly as in the case of engine 'blowing up' in this thread, that due attention by the purchaser has been  paid to such things as the oil and water levels, all other adjustments have been maintained, any due servicing has been carried out, etc.   We have not been given details of make, model,  age, mileage on purchase, miles covered by OP and servicing history. It is for these reasons that I find the above post questionable.   There is actually no doubt that if you buy a vehicle and the engine blows up within three months then it is not of satisfactory quality. Because it has happened within three months and the six-month rule applies and that means that she is entitled to have a repair and if the repair fails then a refund or a replacement at her option
    • Thank you, I will have a think about where we go from here & if I do decide to progress with a claim with an initial letter, if I can pass it through you to check, I would be very grateful.  Thank you so much again for your assistance to date
    • Yes she told me she had a large company install cctv they didn’t install what they said and she took them to court and won , she then had another person fit them and there was a problem with her tv signal threatened him so he just took them out and gave her her money back . I didn’t know this until after I had installed them and she said the tv was playing up last time she had them fitted 🤦🏼‍♂️ ... this is why I’m so sure it’s nothing to do with what I installed she was happy I told her the problem was with her old analogue aerial and I would go in the loft and switch it to the digital one she declined , told her I would install the cctv on her laptop , mobile phone or connect to tv via router she declined all soloutions . There was no problem with the cctv working through her tv no break lines or pixels , just her tv signal  ive been back and forth trying to sort it out 
    • Quick question for my education (and I hope the OP's).   When sending copies of notices and evidence etc to a defendant, should it be sent recorded delivery or is first class with proof of postage sufficient (or even better)?   Can't recorded delivery be refused by the recipient?  And if it is refused, can a defendant legitimately argue that it was never received?   Sorry - don't want to drag this thread off topic but it seems sort of relevant.
  • Our picks

    • My personal experiences of Future Comms 
       
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
Jonny_J

Virgin Media Incompetence

style="text-align:center;"> Please note that this topic has not had any new posts for the last 392 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Four weeks ago, we secured a new home in an area where Virgin Media don't offer any services.

This is a shame because we have enjoyed their service for the past 11 years.

 

We let them know straight away that we would no longer require their services and they told us that they would send us three bags with cable plugs so that we could cap the cables and return the two set top boxes and router that we have.

This took two weeks and when the bags turned up there was one bag big enough for the router and one cap.

We let them know instantly and they said that this was a common problem and they would send the correct bags.

 

Today they still hadn't turned up and we're moving on Friday (today is Tuesday).

Their attitude is that we will just have to order the bags again so we can cap the cables and return the boxes.

We have explained that we won't be here, but have been told that if we don't do this properly they will charge us £350 for the equipment.

 

My question is that if we have given them four weeks notice, and they haven't provided the facilities to terminate our contract properly, can they charge us?

 

I have to say that even when we used social media to contact them, they seemed to ignore the fact that we have to leave the property on a certain date and just kept giving us a link to order the bags an caps.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

Share this post


Link to post
Share on other sites

load of ole twaddle! typical VM

nothing they can do


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Hi DX, thank you for your very swift reply. They owe us a refund of £90 which I don't think we'll get back.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

Share this post


Link to post
Share on other sites

Virgin Media Details:

 

Mr Tom Mockridge

Chief Executive

Virgin Media

Media House

Bartley Wood Business Park

Hook

Hampshire

RG27 9UP

 

Email: tom.mockridge@virginmedia.co.uk (No Spaces)

 

ceoemail: https://www.ceoemail.com/


How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Share this post


Link to post
Share on other sites

You think I should email him and complain?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

Share this post


Link to post
Share on other sites

If you have a Virgin store locally, you could try what I did when returning a set top box. Write down the serial numbers of the equipment, pop it all in a bag and deposit in the store. Make sure you get a signed receipt from (preferably) a manager that includes the serial numbers.

 

It isn't something they are used to in a store, but my local Virgin phone shop accepted the return after a bit of badgering from myself. No need to worry about the coax cables, as they are generally considered consumables and made to suit the individual install.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

Quote
No... you can't eat my brain just yet. I need it a little while longer.

Share this post


Link to post
Share on other sites

VM are the most incompetent bunch out there.

Write to the ceo a very robust letter and tell him that you're not an engineer or a technician, so apart from returning the box they will have to sort the rest themselves.

Point out that you're not afraid to take the matter to court and name him personally as co-defendant.

That made things move last time i had dealings with those cowboys.

Share this post


Link to post
Share on other sites

Point out that you're not afraid to take the matter to court and name him personally as co-defendant.

.

 

What are you suggesting the OP should claim for when they aren’t afraid to take it to court?

Share this post


Link to post
Share on other sites

Presumably to wipe the £350 charge for equipment and obtain the £90 owed to the OP?

 

I would personally write to the CEO. I've done this before with a Virgin Media Business account after a severely botched install and had good success.

 

Failing that you could take the equipment with you and order the bags to your new house? I wouldn't worry too much about capping the COAX cables. Every apartment I've lived in with VM has never had those things capped. When I moved house and took my services with me, they did not provide me a cap for the old address. But told me to take the router when I moved.


This is how I spend most of my life :ranger:

Share this post


Link to post
Share on other sites

Potentially the £90.

You can't sue "to wipe the £350 charge".It'd be up to VM to claim it, and then the OP to defend that claim : the Op can't issue a claim for "-£350" ("that VM might try to claim from me")

Share this post


Link to post
Share on other sites

Yes, i meant the £90.

If they then help themselves to the £350, it would be possibly easier to do a chargeback, direct debit claim.

But make sure they know you're not afraid of the mega corporation, they're absolutely useless when it comes to produce evidence and put together a defence for a couple of hundred pounds.

They possibly keep the good solicitors for tax claims and other billion pound matters.

Share this post


Link to post
Share on other sites

I assumed the DD has been stopped so they cant help themselves to the £350...they may simply default and trash the OPS credit files.....unless its a bluff ?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...