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Holiday Booked With Thomas cook 16 Months ago, Special Assistance Requested , Only just been told Holiday isnt sutable

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I Phoned up to change the seats on the flight on Friday night, only to find out the hotel we'd booked into 16 months ago

 

 

 

(and requested special assistance a few days later because they were not open when the holiday was booked)

 

 

 

is not suitable for those with walking difficulties (nor is anywhere in cap salou apparently)

 

 

 

 

I was open about my disability from the first call and that of my children but wasn't told about the resort or hotel (I'd asked for 14 nights all inclusive but left the resort open to Thomas Cook while explaning I have sever walking issues)

 

 

I received a phone call back offering Furturaventura a week earlier but my wife has never flow before and is really panicked so a 4.5hr flight isn't an option, also our kids zone out with theme parks and that's how they escape, hence Salou being a good fit.

 

 

 

 

I'm awaiting a call back as I then asked for a hire car to be provided to us for our stay, if Thomas Cook refuse this, there is nowhere else for us to go and we're really stuck,

 

 

I can't walk more than 10 meters I use crutches and wheelchair etc,

 

 

 

so where would I stand about getting a full refund without being deducted anything? We're under 60 days out now, not that a full refund would help with such a short amount of time left.

 

 

 

Sorry I appreciate its long one but my head is in a spin we could only afford this holiday as a one off because of my health etc and now stand to lose everything.

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Which hotel as there is 1 which is doable?


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