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    • Hey everyone, I am hoping I can get some guidance with a car I recently purchased.   I have been looking around for a newer car and thought I would check out those internet car seller folks.   I found a car I liked and the description said it had all the things I wanted, so I paid the deposit, applied for finance, which I got, and opted for a PCP contract, paid my deposit and got my order confirmed. The car was delivered on Monday 1st June. First I must say that overall I am really very happy with the car, it is almost exactly what I wanted, I am delighted with the general condition, the way it drives and would not be too keen on letting it go if I have no need to do so.   So, the first thing, it was just under 700 miles over the quoted mileage, and I know that's not a lot. Still, that's not the point, the number is excessive, considering the place it came from is only about 200 miles from me. I have spoken to them about the mileage. They said it was a clerical error, which I do not believe, they have however agreed to refund me for 400 miles, which I decided to accept as I figured at least they have agreed to pay for just over half of the miles and did not want to be too unreasonable about it.   The second thing, and this is the one that is really the stumbling block. The cars headline said: 'FORD FIESTA HATCHBACK 1.0 EcoBoost 125 Titanium X Navigation 3dr'. Though the full advert is no longer visible, part of it still is, https://www.buyacar.co.uk/ford/fiesta/fiesta-hatchback/1-0-ecoboost-125-titanium-x-navigation-3dr-73955 and this is the car I bought.   So after checking it over upon delivery, and going around it with the delivery chap, all looked fine, and I decided a little drive was in order.   So off I went to put some fuel in, and while at the fuel station figured I would check out the sat-nav and this is where the problem is, there is no sat-nav. I checked the book, there is no slot for the navigation sd card, no button to turn on the nav, aka, no nav, none.   So I emailed them, and the response I got was: 'Thank you for your email, and I am sorry to hear you are not fully happy with your new purchase. This vehicle was not advertised with Sat Nav, so I am unsure where you feel you read the description you have provided?' ... ... 'In regards to the description of the vehicle, I have checked this on the order form, and the finance documents that were both sent to you and signed and the description of the vehicles reads as FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback.'   So I have pointed out the fact that there was not only a headline stating that the car was Navigation version but further, down the page, there was also a mention of it.   I also said to them, despite me signing said documents, I felt no need to recheck it because the wording navigation appeared several times in the advert which was enough for me to accept it was a version with navigation.   I also said, the order form nor the finance documents also make no mention of other stuff either like climate control, automatic folding mirrors, infact they do no mention any features, only that it is a FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback, so I have refused to accept this as an excuse and an attempt to lay the blame for this mistake at my feet. I honestly thought I was purchasing a car with sat-nav, based on the information provided by them.   I am awaiting a call from them but they have so far today failed to get in touch so figure I would use this waiting time to ask some of the more experienced members about their thoughts on where I stand with this.   Am I in a position for example to ask that they fit sat-nav? If they ask for the car back and put me in a position with no car again how does this work out? Am I flogging a dead horse?   Any advice please would be very much appreciate.   Thanks all.
    • Latest Updates to the ICL Redress Scheme below.     ICL Quarterly Report - June 2020.pdf
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Hi, all and thanks for any advice in advance.

 

Mum signed up to have wall insulation done in her dormer house, room in roof.

the initial surveyor said that the walls under the windows would be insulated from within the roof space(behind the walls) and the cheeks, sloping roof section, would be insulated with over-boarding to the floor and would it be ok for the skirting boards be removed and we fix them after. also part of the roof to be over-boarded too.

we agreed to this. it was then passed to a different company to do the install.

 

no other survey was done. or contact made till the install date.when insulation was fitted they only came down half the walls with over-boarding and completely missed other walls.

 

when I complained they hadn't done job to what we where told, reply was basically "tough we have done enough to comply and it's been passed off by an inspector".

 

few other minor issues where found which they did agree to fix ie. rockwall falling off back of walls and not enough put in to cover wall.

 

contacted CAB. and they say that because no money has changed hands, it's not a proper contract etc, so can't claim breach of contract.

 

this is still in the process of the installers to come back and fix the work they said they would.

 

other issues, a light fitting left hanging from ceiling with exposed terminals, and my mother also has alzheimers, and no impact assessment was done.

 

who do I complain to, and do we have any other recourse, as to make the rooms into what was promised will now cost us hundreds if not more of pounds.

 

so really what is meant to save people on a low income money is actually costing them hundreds of pounds.

 

Rant over. :-)

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ultimately its gov't funded thru most of the big six or local energy saving trusts like scottich energy trust etc

 

somewhere there will be an award notice/certificate for funding application the house owner would have signed look at the print by that upon who supplies the grant.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Thanks for the reply, we have no paperwork from the installer, though she did sign something to say they had been in and done some work. it was done on the 2nd May. and they haven't yet fixed the rockwool issue.

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there would have been paperwork to sign before they ever 1st came to do their inspection


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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mmm only thing we had to sign was an eligibility survey for room in roof.

it says at top of form; RIR insulation lead sheet.

I had to ask to get that from the company who came to do the initial assessment. As I said earlier we had no other paperwork given to us.

 

 

Have the installers not followed correct procedure?

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How were you 1st appdoached?

Cold call?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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After initially going through coop energy and the firm they put us in contact with failing to turn up for 2 appointments and never calling back,

 

we approached a different company ourselves,

who then passed us on to another,

who then passed it to the installers

 

. it was the second company that did the eligibility assessment.

The first 3 are all registered with companies house.

though the installers use 2 different names.

Edited by dx100uk
Spacing

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Then its tbe co-op as they must have allocated the grant to allow it to move fwd

The company you contacted woyld have seen it had already been awarded and rubbed their hands together as theyd be able to get the money without having to meet thecregs needs


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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would coop still be involved even though no eligibility paperwork was done through them, they didn't recommend or put forward the company I contacted myself?

 

 

and thanks for all the quick replies :-)

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Ask


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Any one know how much it would cost to get a survey done of the work carried out. to see if done correctly and to rules and regs.

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