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    • Their PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4. iit was not posted until 13 days after the event for one thing meaning it would be deemed to arrive on the 15th day instead of the 14th day. Now though we cannot expect that your PCN also missed the deadline there were still two other things wrong with the wording of the PCN that if your PCN has the same wording as your friends means that your PCN would not be compliant either. Their PCN does not specify the period of parking as required n the Act. It does show the ANPR arrival and departure dates but as those times include driving from the entrance to finding a parking place then later driving from the parking place to the exit cannot be described as a parking period. I suspect that the " Important Note" on your form will also not comply though I cannot be sure until we see your actual PCN.The reason I can't confirm that is because they sent out the PCN too late they have said that they are pursuing your friend on the assumption that they were the driver as well as the keeper-something that Courts do not accept. But it does look as if your PCN is not compliant which means that the keeper cannot be held liable to pay the charge. Only the driver can be made to pay it. If you have not appealed and revealed who was driving, there is no way that  Excel know who was driving.  So just to be sure please send them an SAR . On another topic do you have any proof that you did not stay there for so long just to really spoil Excel's day.
    • As your first PCN was a Notice to Driver which would have been followed by a Notice to keeper over a month later [even though it may only state Parking Charge notice] it is even more necessary to send PE an SAR. If either document fails to comply with the Protection of Freedoms Act  2012 Schedule 4 then both you and your father are in he clear. So you do not need to worry about is  any paperwork from unregulated debt collectors and fifth rate solicitors. The only thing to look out for is a Letter of Claim and all you have to do is respond with a snotty letter back to them .  
    • Thanks so much dx. I really am grateful for your advice Billy  
    • voluntary termination then. have a read of this thread CAREFULLY everything is there in good detail. MoneyBarn - Voluntary Termination - Moneybarn Issues - Consumer Action Group thread title updated and moved to the Blackhorse forum dx
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Refund letter from Arrow Global


JJ22
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Today I received a letter from Arrow Global saying they have reviewed my account and I am due a refund of over £800.

 

They say to ring to arrange the process of the refund. It is an 0333 number so I am considering ringing to find out what it relates to as, as far as I know I have not had dealings with Arrow although over the years I am aware that my debts have been transferred to other agencies

 

. I know there have been lots of threads relating to Arrow and similar DCAs contacting people about debt collection but nothing mentions refunds.

 

I am not sure if it is a [problem] but if at some point I have overpaid I would like to get the money back.

 

Has anyone had any experience of this?

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Go look at your credit file

Who owns your debts?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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there was a court case a couple of years back where they were forced to refund monies they had overcharged customers. They dont know who and how much so they are offering monies to those they believe to be affected. They might owe you more than this if you were paying off a big debt or it may be an overpayment. Either way, it is a settlement figure for past wrongs and probably easier to accept than to calculate the actual sum.

I wuldnt be phoning them, just write and state that you want a cheque sending to your address as already noted and you will let them off the rest of the money. If they then get funny tell them it is FCA time!

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