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    • Hi All   Any assistance or guidance would be gratefully received.   Many thanks
    • I sent him the link for this forum yesterday but will tell him what you said. If he decides to post here I’ll be following it to help as much as I can.  Thanks for answering, it means a lot (after going from place to place discovering no one cares.)
    • It is the seller who should be bringing the action because they are the person who has lost the money. We can help them that you should contact them and tell them to come and register on this forum and assure them that everything is free and that we offer the best chance of getting their money back from Hermes – and not only that, it will be interesting and fun.
    • We don't know - all that Santander said was that a payment was made to a S/C and A/C number and they gave us that information - what they couldn't say was if a reference number i.e. the card number was entered to pay that said card. 
    • Hi -I bought a £500 bike on EBay from a private seller - listing stated “collection in person only” but after asking he agreed to post it - I bought a Hermes label using Parcel2Go, filled out all mine and seller’s details, and sent it to him. All he had to do was to stick it on the box and wait for courier to collect  - on the day of collection I received an email that “courier wasn’t able to collect the parcel” (seller assured me no one showed up for it as he’s been waiting) - same thing happened the next day. I knew Hermes tried to collect x3 and didn’t want to miss the third attempt so I asked the seller if he could drop in off and the nearest parcel drop off point.  He agreed and dropped it off. - Few days later the parcel arrived empty. It was half opened. I opened it in courier’s presence only to find bubble wrap and empty cardboard box. I asked him if there is a report we should fill out in situations like that. He said there wasn’t and that this is how he collected it from the local depot. He handed me blue card with a phone number to text ( texted 3 times heard nothing back) I took photos of the box (with courier in the background and said I don’t accept it because it’s been robbed) - I contacted the seller. He informed police about it so he could get cctv video from the parcel drop off point proving the box was heavy and needed two people to carry it.  -I informed police on my end hoping they could take a statement from the courier who delivered the box. They listened to my story but weren’t too bothered. They said I’ll get my money back if I paid with PayPal. - I got my money back. - police said I’m no longer at financial loss so to them the case is closed. - I want to fight with Hermes and P2G to get the £500 back from them so I can give it back to the seller. I’m convicted he sent the bike. He showed me the package before sending, we are in ongoing contact. He got the cctv footage etc. I feel horrible because it was me who chose the courier and it was me who asked him to post it, and now he has no bike and no money.  - I contacted P2G on live chat (since there’s no possible way to contact Hermes). They said to allow them 14 days for investigation. They were supposed to check cctv from depots and weighting points to see where the parcel went down from 15kg to nearly 1kg - after 14 days I contacted them again only to be told that Hermes hasn’t provided any information and now an automatic claim has been opened. - I provided all documents they asked for and now I’m waiting for the outcome but I already got email saying I can only count for £20 since I haven’t opted for extra protection. I haven’t paid for extra protection since stealing is illegal no matter for paying extra or not. I figured they won’t loose my parcel since it was a huge box and was ready to risk the damage. The point here is that they haven’t damaged it or lost it- It Has been delivered- Robbed.  - I’ve got all the chat scripts, emails between me and the seller, listing details, crime/ incident number/ photos of empty box delivered, photos of seller dropping it of, photos of the parcel before sending etc. I also have time and will to take them to court and open small claim. I think I might qualify for the cost relief too.  My main question here is - Do I, as a person who bought the servis and haven’t received the item can open the small claim against Hermes and/or P2G. Can I do it even though I’m no longer at “financial loss” (since PayPal refunded me). Do I need to tell them that at all?    I hate this whole situation and hate the fact that I can’t afford to give the seller his money back and be at loss too. It was a used bike, a gift for my daughter’s 10th birthday. I don’t want the time to ease my anger and forget about it because at the other end of this, there’s an honest guy who did everything he could send me that bike.    I know there are other posts that are almost the same as this one. Please can you just read through it and say what rights do I have to ask them for money back if I already got them from PayPal. 
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

V5 Issues after buying car, I think I'm being scammed?


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Hi, I hope you lot can help as I've lurked here but only decided to sign up, I have GAD so this has honestly been keeping me up for the past 3 days.

 

I bought a Corsa from a guy 20 miles away, I don't know if he was an actual trader or a private guy, he said he buys cars and resells them, I collected the car from his house and paid £2150 via bank transfer.

 

Once getting home I only noticed he gave me the V5 full, rather than just the new keeper details.

The problem is the registered keeper details don't show his name & address, it's the guy he bought the car from.

 

Okay, so at this point I assume he just didn't register it in his name to avoid adding another keeper. HOWEVER, the section 9 aka 'yellow slip' is missing, is this a logbook loan or something?

 

I rang him today and he said he's just posting the yellow slip and told me to fill in section 8 and just only sign my bit, and leave the registerekd keeper signature blank and they will process it as normal.

 

I'm really scared as this is my first car, which he knew, and I feel like perhaps I've been [problem]med and about to loose my 2 years savings? :(

 

My take on it is that he didn't register it to avoid adding another keeper, when I left he posted the section 9 / yellow slip to unregister the previous keeper so that I wouldn't need a signature when it arrives at DVLA?

 

I mean I know nothing about all of this so I'm probably wrong, the interesting part is I thought the yellow one was for traders, and not someone who just buys/sells, I noticed this because I looked his name/company up on the company house and it's dissolved a few years back so surely he can't be a trader?

 

Sorry for the wall of spam but at this point I can't even sleep, I feel like I'm waiting 4-6 weeks to hear back from DVLA saying I can't do this and that I've been [problem]med / a loan company sending a letter saying I owe them xyz.

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Suggest you obtain a HPI check and find out history of the car.

 

https://www.rac.co.uk/buying-a-car/rac-car-data-check/hpi-check-comparison-rac-aa-autotrader

 

Once you have the information, come back for more advice.

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He mixed up the two parts.

He should have given you the green slip only, however, you can register the car in your name online in a couple of minutes.

Check if the hpi comes clean and if so, then register the car online.

Not unusual for a traded in car to have the yellow bit missing on v5.

He doesn't need to have a fancy garage to be a trader, he can buy and sell cars from his home, he's still a trader.

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And never pay a large amount via bank transfer like that again

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Suggest you obtain a HPI check and find out history of the car.

 

 

Once you have the information, come back for more advice.

 

 

I already got a HPI check from confused.com and all checked out, but I was told by a friernd that even if it comes clean they can still put out for a logbook loan after they sell it with a yellow slip

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He mixed up the two parts.

He should have given you the green slip only, however, you can register the car in your name online in a couple of minutes.

Check if the hpi comes clean and if so, then register the car online.

Not unusual for a traded in car to have the yellow bit missing on v5.

He doesn't need to have a fancy garage to be a trader, he can buy and sell cars from his home, he's still a trader.

 

 

 

 

So just pretend to be him on the gov website?

 

 

Also the HPi check I did is all clean

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And never pay a large amount via bank transfer like that again

 

 

How come? I'd think bank transfer is better than cash

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because theres absolutely zero protection through a bank transfer.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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How come? I'd think bank transfer is better than cash

 

 

It is better than cash, but still doesn't offer you protection.

It is only better than cash in that someone ELSE (not the seller!) can't bash you over the head and take it from you, but you can still be cheated and (if paid by bank transfer) you have next to no comeback.

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Thanks for all the help guys.

 

 

Ive done the online thing and it says I'll get it within 2 weeks or 5 days usually.

 

 

 

Once my logbook arrives with me as the registered keeper, say he kept the yellow slip to try and fool me, with the new logbook in my name, will he be able to do anything with that yellow slip, will it become invalid with the new logbook in my name, or can he still take a logbook loan for example?

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the car will be in your name unless he contests it. It then becomes a criminal matter. However i very much doubt that would happen, and youre just worrying because you have no experience and this is your first car.

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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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He can't get a logbook loan with the yellow strip.

To get a logbook loan you need the v5c without any bits missing.

Anyway, on a 2k car he would be lucky to get a £500 loan.

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the car will be in your name unless he contests it. It then becomes a criminal matter. However i very much doubt that would happen, and youre just worrying because you have no experience and this is your first car.

 

 

Thank you, hopefully it doesn't come to this haha, you've really helped me calm down and I think it was just because of 2k car and a 2k insurance it is a lot of money for me, saved it for a year on a £3.50 apprenticeship until I got my full time job so it was a lot of effort and a big loss if it happened

 

 

He can't get a logbook loan with the yellow strip.

To get a logbook loan you need the v5c without any bits missing.

Anyway, on a 2k car he would be lucky to get a £500 loan.

 

 

Oh I didn't realise, I thought he could just sell/give the registered keeper to a loaner with the yellow slip since at the top it says 'sell to a trader, insurer or xyz'

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