Jump to content


purple_rain

Online sports shop

style="text-align:center;"> Please note that this topic has not had any new posts for the last 437 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello,

 

I bought an ankle brace online and it doesn't fit well at all, so I would like to return it, but I've just seen that the company charges a 15% restocking fee on returned goods.

 

The item was bought about 3 weeks ago. I was just wondering if they're allowed to do this seeing as I haven't diminished the value of the item.

 

Thanks in advance for your help!

Share this post


Link to post
Share on other sites

I'm afraid that the statutory cooling off period is 14 days for distance contracts. After that you only have rights to return without any kind of penalty if there is a defect in the item or it is not as described


Share this post


Link to post
Share on other sites

doesnt make their terms correct though if they have this as a blanket policy.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...