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Hello,

 

I bought an ankle brace online and it doesn't fit well at all, so I would like to return it, but I've just seen that the company charges a 15% restocking fee on returned goods.

 

The item was bought about 3 weeks ago. I was just wondering if they're allowed to do this seeing as I haven't diminished the value of the item.

 

Thanks in advance for your help!

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I'm afraid that the statutory cooling off period is 14 days for distance contracts. After that you only have rights to return without any kind of penalty if there is a defect in the item or it is not as described

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