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The policy excess is £250, but when we spoke to them to raise the claim they said something about waiving the excess, and again when we received the first offer it was: value = £4,100 minus policy excess = £0 final settlement = £4,100 Either or, £4184 or £4434 would not be enough to buy an equivalent car. Based on the average value of 7 similar cars current available, a similar car would cost £5000. Assume 5% bartering, £4750. Yes this is their final offer. I had a look at their website complaints page just now and their final offer closes step 1 of the complaint. Step 2 on their complaints page would be to write their customer relations exec (they neglected to mention that on the call). Step 3 is the FOS. -
By Wealthy Child · Posted
Thanks a lot for d detailed reply. I genuinely did all I could to identify the driver, I was not aware he was the one that drove. -
By lookinforinfo · Posted
Do your rights under the terms of your lease for parking are sufficient for you to park their without the need for a permit. If they do then there is no need to admit that you forgot to show your permit as that indicates you were at fault too. WE don't seem to have you asked about the terms of your lease and permits are often something that the parking crooks ask for rather than the landowner when issuing parking rights. As it looks like that they are going to Court you should fill in the form below PCNs often have faults that can destroy their case against you so that could well help your case. Also could you please post up their CPR reply to see whether that can help you also. -
I had to give a little wry smile to hear Gove excusing Johnson as the Representative of the UK government (to Scots ) .. Twit .. and Gove follow that up looking down and mumbling 'stronger together' .. now how did that work out for Cameron? Bet the independence side has got another % point gain from it -
https://www.lawgazette.co.uk/news/government-defends-rent-arrears-change-to-evictions-ban/5107181.article
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003- 1 reply
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Natwest Bank Transfer Fraud Call HMRC Please help
waz70 posted a topic in NatWest Bank,
Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786-
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seklof,
in Legal Successes
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