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    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
    • Hmm, that's strange how they got my email then.  I assume the below is ok to send to DCBL, Nicky?  Hello, I am writing regarding our ongoing dispute and the upcoming court claim reference xxxxxxxx. To ensure fairness and transparency in our communications leading up to the court hearing, I request that you use postal mail exclusively for all further correspondence related to this claim. Please refrain from sending any communication or documents via email. Thank you for your understanding and cooperation. If you have any questions or need clarification, please feel free to contact me via postal mail at the address provided above. Yours sincerely, xxxx
    • In the SAR, I received the original application, lots of computer print outs, yearly statements from 2013 and the new emails regarding my complaint. They sent me a £50 cheque after I chased them for the SAR after the 30 days. They said they was waiting for me to respond to an email (which I never received) before sending the SAR
    • classic P2G. I'm sure dianne and Lesley will pop an email to you at some point.
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M+S Sent my CCA return to someone else - now offering £20??


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What an absolute nause!

 

I would possibly spend my time letting the ICO know of this data breach......

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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do you have a full copy of the info they sent the wrong person

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No, I haven't received anything from M&S regarding the CCA request, which incidentally was sent to Cabot.

 

Cabot replied stating they "have requested the relevant details, which will include a copy of the credit agreement, statement of account and original and varied terms and conditions from the original lender".

 

This reply was dated 26 March 2018.

I then received the M&S letter dated 30 April, but no copy of what they sent.

Edited by dx100uk
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write to M+S ask them for a copy of all the information they wrongly sent to the wrong person

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Under article 17 of the new GDPR coming in force 25th of May, they are obliged on enquiry to inform you of everyone with whom they have shared data. They also obliged to contact the data controllers and to organise the erasure of any data which should not have been shared or which you have eventually asked to be erased.

 

The £20 compensation is insulting – and it is not even compensation. It is simply to cover the expense of registering yourself on a fraud database. I should certainly make a complaint to the ICO. Send a copy of the letter.

 

It's up to you what you want to do – but in the circumstances I would consider setting about obtaining a court judgement for breach of statutory duty in that they have breached the data protection act. I think you should threaten them with this in a letter before claim and tell them that you want a sensible proposal for compensation and that if you do not receive one within the 14 days then you will start a County Court action for breach of statutory and without any further notice. Your chances of success are better than 95%. In fact they would be crazy to defend it – and I feel that it is highly likely that you will get a call from them and a sensible offer.

 

However, they may be stupid just like the conventional banks and preferred to spend hundreds or even thousands of pounds trying to block your claim rather than to settle it for a reasonable amount.

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write to M+S ask them for a copy of all the information they wrongly sent to the wrong person

 

an excellent suggestion – you should also ask them to copy you in to every piece of correspondence they have in relation to this – in particular the correspondence that they engage in with any third parties as to the erasure of the data.

 

You will also want to have confirmation from the third parties that the data is erased. You will have to achieve this by sending off SARs to them on 25 May. The whole thing is an incredible nuisance and it is certainly worth some compensation. I suggest that you go for £300 or £400

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By the way, don't forget that the M & S bank is subject to BCOBS. A BCOBS judgement against them would cause them enormous embarrassment I can imagine that they would want to go to considerable lengths to avoid this.

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  • 3 months later...

I wrote to M&S to tell them their £20 gesture was insulting and that, if I didn't receive a sensible offer I would send a letter before action.

 

Just received a letter from M&S saying "sorry we've caused you upset".

Other details extracted from letter....

 

As the breach of data occurred before 25 May 2018, article 17 of GDPR isn't applicable.

"The ICO has contacted us to confirm they're aware of this breach and that we should deal with the matter internally....."

 

"As your data was sent to another data subject, it wouldn't be appropriate for us to confirm their name to you."

 

"The third party who received your information from us incorrectly notified us of the breach.

They returned the documentation sent to them in error, at our request."

 

"I've applied a further credit of £105 to your M&S Credit card account........and brings your total compensation for this matter to £125"

 

".....if you chose, you could use £20 as payment for Cifas Protective Registration for 2 years".

 

What do you guys think?

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  • 4 months later...

dunno copy them the letter and ask them?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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