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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Victim of Future Energy Collapse...smart meters


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Hi all, we were Future Energy customers, before they folded last year.

Shortly before the collapse, they fitted our home with smart meters.

Now I was never happy with the gas meter and how it didn't fit in the existing box, resulting in the lid being left unlocked and open (see photos).

 

Now we have been moved over to a new supplier (Green Star Energy), I am wondering whether they are liable for rectifying the problem?

 

If not, who is?

 

Thanks,

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Hi

 

This seems IMO an issue with the actual Meter Box itself not closing fully, which sadly is not the previous nor new Energy Suppliers responsibility as the Meter Box itself is classed as the Property of the customer therefore the Property customers responsibility to repair.

 

As your previous energy provider has Dissolved if you wanted the meters moved you would have to request this via your new Energy Provider and they will more than likely class it as a Chargeable.

 

Have a look at this link a FAQ 'My meter box is damaged what do I do?': https://meteroperators.org.uk/faqs/

 

It does not stop you asking your new energy provider especially if you were a customer that was transferred to Green Star Energy after they were appointed by Ofgem explaining whats happened and the issue to see what they say i.e. whether it would be chargeable and the cost.

 

Future Energy customers: Your questions on new supplier Green Star Energy: https://www.ofgem.gov.uk/publications-and-updates/future-energy-customers-your-questions-new-supplier-green-star-energy

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Hi

 

This seems IMO an issue with the actual Meter Box itself not closing fully, which sadly is not the previous nor new Energy Suppliers responsibility as the Meter Box itself is classed as the Property of the customer therefore the Property customers responsibility to repair.

 

As your previous energy provider has Dissolved if you wanted the meters moved you would have to request this via your new Energy Provider and they will more than likely class it as a Chargeable.

 

Have a look at this link a FAQ 'My meter box is damaged what do I do?': https://meteroperators.org.uk/faqs/

 

It does not stop you asking your new energy provider especially if you were a customer that was transferred to Green Star Energy after they were appointed by Ofgem explaining whats happened and the issue to see what they say i.e. whether it would be chargeable and the cost.

 

Future Energy customers: Your questions on new supplier Green Star Energy: https://www.ofgem.gov.uk/publications-and-updates/future-energy-customers-your-questions-new-supplier-green-star-energy

 

Thanks for replying. The meter box was in perfect working order, complete with operating lock, before the smart meter was installed. The reason it doesn’t close now is because the smart meter fitted is not suitable for this type of enclosure, the meter itself is what is preventing the lid from closing. The meter installer also removed the lock so that he could fasten the lid down with a cable tie, all without permission. It is a bodge job.

 

Surely that doesn’t make it the householder’s responsibility?

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If the meter is faulty you can ask for a new one and it will be free. i suggest you tell the noco that you think that peopel ahve attempted to interfere with your meter because the lock is broken and the lid doesnt shut......

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Meter box is normally the responsibility of the meter operator and not the customer as normally they are fitted by MOP which is why they are sometimes locked. However it may be difficult to find out who fitted the actual box.

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