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bobby mack

email - can't get into my TSB online account

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Hello and welcome to CAG.

 

Who do you need to write to please? Do you have a problem with them?

 

Best, HB


Illegitimi non carborundum

 

 

 

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yes big problem not just me,there online internet banking is down and i cant do my transactions

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Thank you for that. I've had a quick look on the internet and although there are lots of articles about the problem, I haven't seen anything about what to do yet.

 

I accessed my account yesterday and it worked, when did you last try? And have you got a branch near you?

 

HB


Illegitimi non carborundum

 

 

 

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Tsb are splitting from Lloyds banking platform and it was all over the news that the new platform failed spectacularly.

It was down for days and days.

I would be going to your nearest branch in the 1st instance.

 

Tsb have already said that no one will be out of pocket because of their cock-up

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There's a phone number if you don't have it, 0345 835 3844. I haven't seen anything on the website about the current problem which isn't great.

 

I'll try and find an email for you.

 

HB


Illegitimi non carborundum

 

 

 

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I found this on their Twitter feed, don't know if it helps.

 

If you are experiencing difficulties logging in to Internet Banking please go directly to the TSB website (https://www.tsb.co.uk ) and click on “Log In” rather than using any bookmark or saved links.

 

HB


Illegitimi non carborundum

 

 

 

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When this is over, if it's cost you money in extra charges or phone bills, etc, TSB are saying you can reclaim it Keep a note of what you spend because of this.

 

HB


Illegitimi non carborundum

 

 

 

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When this is over, if it's cost you money in extra charges or phone bills, etc, TSB are saying you can reclaim it Keep a note of what you spend because of this.

 

HB

I will cost me fortune ringing from Malta

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Yes, I see your problem. They are saying that they will refund costs though. There's a different number you can ring from abroad on their website.

 

HB


Illegitimi non carborundum

 

 

 

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Have a look at ceoemail: https://www.ceoemail.com/


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How are you getting on, bobby?

 

I had an email from TSB this morning that contained some useful information. They still haven't fixed the problem though.

 

HB


Illegitimi non carborundum

 

 

 

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