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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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Earlier in January a work colleague of mine who took my vehicle out for a lunch break got me into a bit of a trouble as I found out he had gone to park illegally in a private residence in the city of Edinburgh.

 

The letter from the parking Company, a parking charge notice stated emphatically 'to keeper', they wanted to know the driver and I guess at this point I should have hesitated a bit, I wrote to the parking Company giving them the name of my colleague and asked them to address him with any further issues, I did sign the letter to that effect. I was even more shocked that DVLA could easily give out my private information with such wanton disregard to privacy.

 

Problem is, this guy has moved to Canada and married there and rarely stays in touch, his sister called me up couple of days ago saying there have now been two threatening letters sent to their address but in MY name asking whoever was driving to cough up firstly a 100 GBP parking fine, and suddenly a massive jump to 160 in the second letter,with no breakdown of charges or how they even got to that exhortbitant amount in the first place.

 

Now, was I wrong to name the driver from the beginning, if he refused to play the game by paying, does this then come back to me by default. Where do I stand here if things escalated.

 

I would upload a scanned copy of what the young woman sent me when I get home from work.

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Well reading between the lines this sounds like its private not council.

 

Now as much as we advise not to tell or admit who the driver is you have already done that.

 

But your saving grace is they live abroad.

 

Now in the "contract" ie the dodgy signs does it say what to do in that situation? No.

 

On the demand it does or should sy blah blah name the driver and a SERVICEABLE address.

Do you know what serviceable means?

It means an address they can legally serve papers to, but they dont make that clear. Their is no appendix on the paper making it clear.

You can argue that point.

At the end of the day you've done what a lay person would do understanding the letter (in lay terms)

 

Go tell them to swivel

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Many thanks for your response folks.

 

There's just been a new letter,

this time with the actual driver been addressed and me not anymore.

 

For some reason, the parking charge figure has dropped to 100 GBP again from the last 160.

 

See photo attached.

 

I'd answer the questions from the stikky as soon as possible HB

PCN P4Parking - TNC.pdf

Edited by dx100uk
spacing

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Are you saying that they changed the name but not the address?

How and why do you have That letter?

 

It also nice to see they said"current postal address"

 

They have shot themselves in the foot.

 

Any and all letters return to them saying on the back no one of that name at this address

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stuff and all they can do if they are aware he is no longer resident in the uk


please don't hit Quote...just type we know what we said earlier..

 

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This current address is not that of mine but my friend's Sergeant Bush, the last two letters to their place had my name on it, now this new one here has his name. His sister just brought me this mail this morning, I've asked her to send me copies of each of them, in case things went down hill, so I know what I'm dealing with

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Any and all letters return to them saying on the back no one of that name at this address

 

Won't that risk them saying that the driver details OP gave were false and allow them to revert to pursuing OP as Keeper? The driver was a work colleague and OP appears not to have strong personal reason to shield him from the parking company, and has already provided his name/address once so if I were OP I'd be inclined just to say 'moved to....' and give the Canadian address.

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I thought your friend now lives in Canada?

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Yes he is no more in the U.K, but parking company doesn't know nor have this information at this point in time,all the mails are now going to his old family home here in Scotland where his sister lives

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So you haven't "given up your friend" completely !!!

 

I take it at the time of the alledged parkin matter he lived at the address and now he lives in Canada.

He moved in the interim of the start of the letters and theletters now.

 

Why else would you give the parking company an address they dont live at.

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The details up until the final move to Canada was what I wasn't privy to, up until then I had only known him to be at his 'former' address here in the U.K. When we last spoke on WhatsApp I didn't have the slightest impression he had moved. I am finding out like this from his relative. What do you suggest, that I hunt down his overseas address and rope him in?

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Well morally I would.

Legally I'm not sure

But the s c a m m e r s are not looking for you at your address but looking for him at his sisters address.

It might cause his sister some upset even though its unenforceable.

It may lead to a default ccj of the parasites take it that far that the guy doesn't know about and if he moves back to the UK it may cause financial issues

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If this happened in Scotland, it's possible it could have been resolved quickly at the beginning. It's a shame you didn't come here then.

 

Anyway, I'll leave to the experts to say what could be retrieved from this.

 

HB


Illegitimi non carborundum

 

 

 

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inform them of the drivers correct address

stuff and all they can do once they know that.


please don't hit Quote...just type we know what we said earlier..

 

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No keeper liability in Scotland, even if the keeper doesn't provide the driver's details.

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Understand, they can only go after the driver and you named that person and gave an address where documents can be served.

The parking co, by continuing to use your name in this matter are breaking the law and you can sue them for this.

 

As the threatograms are from a toothless DCA his sister and you should continue to do nothing but if either address gets a solicitors letter get her to pass it on if it has your name and we will advise how to deal with it.

 

being pedantic they have already breached the contract they have with the DVLA as they know there is no keeper liability in Scotland so they lied to get you keeper details and that can earn them bother and you money if you are so minded. However, let them provide the rope to hang themselves.

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