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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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MessyLional

Uni/STA International - Student Fees [SAAS scottish uni fees]

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Hi

 

I dropped out of Uni after 3 weeks after realising the course was not for me back in September 2017.

 

Just before Christmas I periodically started to receive letters from the Uni (Located in Scotland) requesting payment of £1100.

 

Since my departure from Uni I have had no income whatsoever.

Despite doing my best to find employment I have had no luck

 

.My wife works and I'm very conscious not to be a financial burden to her.

I don't smoke or drink and I limit myself to one meal a day.

She is very supportive of me in my search for work, and I don't wish to give the impression that she is some sort of tyrant because I am sanctioning myself in terms of money and using household resources

 

.I didn't show my wife the letters because I didn't want to worry her, and in many ways I just hoped the situation would just go away. I have also had 3 phone calls from STA International which I also ignored.

 

Last week I got a Final Notice from STA International outlining ways to pay in instalments and I don't know what to do.

 

I am just wondering what the procedure will be from here on in if I continue to ignore them.

What is the worst case scenario?

Can I expect a knock at the door?

 

Ps. I was a mature student studying in Scotland (where i also reside) and prior to going to Uni I was in a job which I had served almost 20 years

Edited by dx100uk
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When did you take this loan on?

 

What type, and how much?

 

Ignoring them is potentially the wrong thing to do, what are you living off at the minute?

 

Like I say, start a new thread, and answer those few questions and give as much info as possible.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thank you, I will do that.

 

It wasn't a loan, I never saw any of that money.

I believe there was a clause in the contract that I signed to get into Uni in the fist place.

 

I think it was to reassure them their fees would be paid if I dropped out.

Obviously I had no intention of doing that at the time but in the event I found the course unbearable.

 

The short answer to what I am living of at the minute is my Wife

Edited by dx100uk
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I was under the impression that university education in Scotland was free. Can you tell us what the £1100 is about please


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Thread moved to the appropriate forum......Student loans/SLC


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Hi thanks for responding,

 

It wasn't a loan, I never saw any of that money.

I believe there was a clause in the contract that I signed to get into Uni in the fist place

 

. I think it was to reassure them their fees would be paid if I dropped out.

Obviously I had no intention of doing that at the time but in the event I found the course unbearable.

 

I was only at the Uni for 2 or 3 weeks and I never took out any loans etc. then I start getting these letter looking for £1100, which I assume would have been the fees for the entire year, which obviously I never completed

 

It would have been free (Funded by SAAS) if I had completed the course.

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Secondly, I rather thought the one was entitled to change one's mind within the first few weeks of any course without incurring costs?


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You would think that eh, a cooling off period so to speak.

But apparently not

 

.I have just checked by dates, I started on Monday the 11th of September and finished on the 28th. Ever since just before Christmas I have periodically received letters looking for £1100

 

, first few of these were from the Uni itself then from STA International.

I have no Idea how to proceed with this.

I have ignored them up till now because I didn't want to be seen as acknowledging any debt

Edited by MessyLional

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Did you give them notice or did you just drop out?


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My last day of attendance was on the 26th of September and I informed them two days later (28th) by email on that I would not be returning

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Which university was it? This money represents the fees for how long?

 

You certainly won't expect any knocks at the door unless there is a judgement against you – and you should have prior knowledge that they have started to claim.


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By default you have done the best thing already...Ignore them totally.

 

I'll pop back later, but in short you don't actually owe anything

 

https://cse.google.co.uk/cse?cx=partner-pub-0964707606882478:652l7hswbgv&ie=UTF-8&q=Sta+international&sa=Search+CAG#gsc.tab=0&gsc.q=Sta%20international&gsc.page=1

 

Dx

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

 

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Thanks Dx that's how I feel about this.I look forward to hearing what else you have to say. Thanks also to everybody who responded,thank you

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i will assume

looking at the small amount involved that this is solely for tuition fees

 

if you go look at YOUR award letter

I will guess there is a cut off date of about 1st December??

 

as long as you informed the uni and they informed SAAS you should not have more than the 1st month or two to payback.

 

typically the uni's think students that fail to attend are a softtouch, and deserve to be punished so they don't inform SAAS that you are not attending anymore until well after the cut off date,

 

this then benefits the UNI as they get to claim the whole years tuition fee when in all truth they should only be getting a PART of it..

 

deal with the uni directly by POST only.

ignore STA totally.


please don't hit Quote...just type we know what we said earlier..

 

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Hi Dx Thanks again for your time.

 

I will have to look out my award letter to check for the cut off date that you spoke about, but it does ring a bell.

 

I myself informed SAAS at the SAME time as I informed the Uni (28th sept),

I have no idea if the Uni also contacted them, but i would assume they did.

 

What would be the best thing to say in my initial correspondence with the Uni.

 

Thanks again!

 

Ps. Yes it's only tuition fees

Edited by dx100uk
mistak/ spacing

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brilliant. that's perfect.

you informed SAAS yourself, so the uni are trying it on hoping you don't know any different than you owe the full year that they failed to get out of SAAS as SAAS have followed the rules and NOT paid the uni because

it has smack'd to me that SAAS have been well aware of this fiddling by uni's for sometime and that it sadly goes on, but don't want to act on it..

 

for the minute do nothing more.


please don't hit Quote...just type we know what we said earlier..

 

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So I will just sit tight then. I will let you know of anything develops. Thanks again, you really have been very helpful

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if you wish

you are more than happy to scan up the letters you've been getting to PDF

read upload

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Hi Dx, Here is a PDF containing 3 communications that i have received. The first is the initial correspondence from the Uni,the other two are from STA International.The last one (with the red header) is my most recent letter

STA Int. and Uni Doc1.pdf

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They're soooo funny! Look at them begging.....:pound::pound:


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hello again folks. I have this morning received a letter from Hadfield solicitors informing me that they are acting on behalf of my old university.

The letter states that "unless payment of the balance as stated above is made in full within the next 7 days from the date of this letter, court proceedings will be issued in the appropriate jurisdiction without further notice.

 

You will find a range of payment methods overleaf; all of them to STA who are authorised to recover payment on behalf of the University"

 

It goes on to state that

" Any claim resulting in proceedings will include a claim for interest from the date the client's invoiced became due.

This could include interest and recovery costs under The Late Payment of Commercial Debts Regulations 2013 together with Court fees and legal costs from the date of issue of the proceedings"

 

The letter concludes with " Should you have a payment proposal,or a query relating to this debt, please contact STA international"

(then contact phone number and email address)

 

Just wondering what I should do now?

 

 

Just for clarity, I haven't contacted the Uni, STA or Hadfeild about this matter at all.

Since the last time I posted on this thread on the 1st of May, I have had a couple of phone calls and an email, all of which were ignored.

 

Where do I go from here?

 

Thanks in advance for taking the time to read this message and, hopefully some direction.

Edited by dx100uk
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So Hadfield Solicitors dont feel the need to use pre action protocol ?

 

Andy


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Hi Andy

I assume that pre action protocol is some sort of due diligence procedure.

 

Do you think that they have not adhered to this protocol for a particular reason?

 

Just to make my position clear, I have never heard of pre action protocol before.

 

Having said that, I have never gotten a letter from a solicitor before either

 

 

 

Lionel

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please don't hit Quote...just type we know what we said earlier..

 

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Hi Dx, The link you provided is for England and Wales only? (I am in Scotland)

 

What do you think about my earlier post regarding the letter from Hadfields?

 

Should I be worried or is this just another "fear" tactic?

 

Thanks in advance

Lionel

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