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Aliexpress faulty laptop

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Hey,

 

Mid January I bought a laptop from Aliexpress worth $890 around £670 at the time.

 

The laptop arrived faulty

I contacted the seller and returned it.

 

After the seller received it they claimed the laptop wasn't inside the parcel.

I opened a case with Aliexpress and uploaded all the evidence from the courier proving the weight etc but they still keep asking me for the same info.

 

Long story short they are quite incompetent and don't understand English well.

 

My question was can I apply for a charge back from Natwest?

I paid via my Visa debit card. If so, how would I carry it out.

 

Thank you

Edited by dx100uk
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