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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BBC: One in five people hit with penalty charges


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http://news.bbc.co.uk/1/hi/business/4608878.stm

 

Folks, this is apparently becoming widespread. The most common reason for these penalty charges appears to be "the banks do it, so we will too" - So if you've faced penalty charges from another organisation, PLEASE post it here, because if we win a court case against ANYONE else over these fees, and some companies won't be half as efficient at defending from litigation as the banks are - THIS SETS THE PRECIDENCE THAT WILL BRING THE BANKS DOWN.

 

If it's ruled illegal ANYWHERE, that ruling can be applied to the banks policy of using this illegal charging system to line their own pockets, and will ultimately end it entirely, but we have to start somewhere.

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Has anyone else noticed that British Telecom have started to apply "late payment" charges?

 

The amount is only 5 GBP but I have not come across it before.

 

A bit odd really given that the larger part of most peoples telephone bills aer service charges that are paid for in advance!

 

Very graciously they do not charge VAT on the charge.

 

I intend to take it up with them..will keep you all posted

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Telewest do to. When the amount is relatively low, such as £5 in can just about be justified - after all, someone does have to review the fact your account is in arrears and send out a letter, tasks which are automated with a bank.

 

I am about to take issue with a career development loan company, however - their late charge is £15

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  • 2 weeks later...

This is disgraceful.

 

If we, the customer started "charging" banks, et al for various little things, we'd be up in court for a form of fraud.

 

Wish I didn't have to have a bank account, or a phone account or anything else where people can "pilfer" money from me. :evil:

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  • 5 months later...

Hi

I was cut off from BT a while back because I couldn't pay the bill, usual story. I was lucky enough that my mum helped me and paid the bill for me a few weeks ago.

I phoned up and they wanted £50.00 security deposit. I was gobsmacked!! Mum paid that too. (she wasn't too happy either). I was reconnected and have just had my first bill in.

 

I could scream. The call charges are just a little over £5.00. OTHER SERVICE CHARGES £30.00 RECONNECTION FEE £30.00

The total of the bill for approximately 2 weeks comes to over £78.00!!!

They want full payment by the 22nd July!! They'll be lucky. I only have a cash account, no cards or means of internet payment either. If I ask my mother again, she will probably rip the phone out altogether!! LOL!

 

Should BT have charged me a security deposit in the first place? The debt was in my husbands name, not mine. They still wouldn't accept this. AND charge me OTHER service charges?? AND a reconnection fee??

My telephone now is with TESCO.s. I have the lowest option available from BT, the line rental.

I am not at all happy... is there anything I can do?

:eek::confused: Totallylost :confused::eek:

I only want what's mine.

 

Cabot (Halifax CC) £3304.31 - trying to negotiate min payment.- Sept 09

They sent copy of original agreement (bad copy).Felt I had to comply to stall. :mad:

 

Halifax/BMidshires - Mortgage - £18000 - In process of beginning to sue for them selling the house (after REPO) below the market value. :mad:

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  • 12 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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