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need Expert report on faulty Garmin sports watch for Decathlon ltd CRA 2015 claim

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Hello,

I purchased a Garmin sports watch in december 2016 from Decathlon for £159.

It has recently stopped working, will not charge or turn on.

 

I approached Garmin first who gave me some basic suggestions (which failed) and then told they could fix it for £100 as it was outside its 12 months warranty.

I carried out some research which suggested that I should be protected by the Consumer Act based on my thoughts that a watch of this type should not spontaneously break after 16 months.

 

I have contacted the retailer who initailly advised that there was nothing they could do as the product was outside 12 months warranty but have now accepted that they would review if I sourced a report that supported my claim that the watch was effectively not fit for purpose.

 

Is anyone able to advise if this is the right approach?

Is it likely to be worth my while?

Who would I go to for such a report?

Appreciate any suggestions.

Regards

Antony

Edited by dx100uk
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Garmin will do it for a fee which you get back if you win.

 

cant see why you shouldnt


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thread title updated

and moved to online stores forum


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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Garmin will do it for a fee which you get back if you win.

 

cant see why you shouldnt

 

Garmin aren’t exactly unbiased though, are they?

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