Amazonsent wrong matress want me to pay the Returns cost!!

[sazza2008]

Hi all i apologise in advance if this is long,

 

I bought a Mattress off amazon costing almost £500.

It was sold by a company and delivery was fulfilled by amazon via prime.

I was working at the time of delivery but my 70 year old dad agreed to pop in and wait for it for me.

When it was delivered they knocked on the door and the driver told my dad he had to get the matress off the van himself...which he did. (i really wish i was there grr)

 

i get home from work and find a really cheap rubbish mattress that is not even rolled and is taking up alot of space in my front room.

It's the wrong mattress and very poor quality.

 

i contacted amazon and they apologised and said they would send dpd to pick it up tuesday (today) .

I sat in all day today and dpd were a no show

 

i contacted amazon again and the reply i had was that i had to pay for the return and they would put £5 promo credit on my account.

Surely the mistake was made on they're end and i should not have to fork out for delivery?

i can only imagine how much it would cost me to return a mattress.

Edited April 17, 2018 by dx100uk
spacing

[dx100uk]

you are 100% correct.

 

dx