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By davidbates · Posted
In total agreement on that have shopped there for over 30 years and any issue resolved quickly and in favour of the customer now they could not care less and then wonder why customers are leaving in droves. -
well lets see if they want to dob themselves in. john lewis has sadly gone rather downward in the last 18mts. used to be top notch i don't think i've seen a successful case here whereby a mistake on a website gives you any consumer redress if something is wrong, other than a gesture of goodwill.
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I agree, it was very stupid it was a feel good day at the time as my husband felt better and it was only the second time he has been out of the bungalow for 6 months after being so ill and the seller was so attentive all our common sense disappeared..I don’t think he will deliver the car and it will be another excuse there is no way we will get our money back I don’t think, but there’s a lot more people worse off than us, that’s what keeps me going thank you all for your advice, I really mean that
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gym don't show on credit files gyms don't do court a DCA is NOT a BAILIFF and have ZERO legal powers on ANY debt - no matter what it's type. you are totally safe dx
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By davidbates · Posted
Ok thanks for that seems very unfair that they are advertising something that is not available and that they have verbally assured me that they would stand by the offer. I have asked for transcripts to back this up
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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