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    • The letter has far too much in it – some of it is not relevant – and apart from anything else, if he didn't comply with the various things that you are saying, you wouldn't know what to do about it. The best thing to do is to keep it simple.    
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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hello there,


I have recently been away from my rented flat as I have been looking after a very ill family member.

It was very stupid of me, but I never gave paying my council tax any thought.

I have been out of a job for awhile, and have only just started to apply for benefits.


When I returned to my property, I was greeted with a lovely notice of enforcement letter from Marstons Holdings, stating I had until the 10th April to pay.

Well I did not get back to the property till the 12th.


I have tried to contact Marstons directly, having no help whatsoever.

I have contacted the council recovery team at Leeds City Council, and they have put my account on hold for 14 days.


My question is

does this stop the bailiffs from being able to attend my property for 14 days also?

If not, has anyone else had dealings with Marstons, and how long did it take for them to attend your property after the due date on the notice of enforcement letter?


Thank you for taking the time to read my dilemma.

I look forward to reading your responses!

Edited by dx100uk
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Hello and welcome to CAG.


I've moved you to the bailiffs forum and left you a link to follow from the local authorities one. People should be along later with advice for you.


Best, HB

Illegitimi non carborundum




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Hello there,


Well I did not get back to the property till the 12th. I have tried to contact Marstons directly, having no help whatsoever. I have contacted the council recovery team at Leeds City Council, and they have put my account on hold for 14 days.


My question is does this stop the bailiffs from being able to attend my property for 14 days also?


The council in agreeing to suspend all enforcement will have notified Marston so you should have no concerns on that front.


Why have the council have taken this step?

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As the Council has put your account on hold, the bailiffs should not call within that time so that gives you some breathing space to sort out the financing of your Council tax. That may be easier said than done since you will not be able to take any benefits that may eventually be due to you into account just now.


You may be lucky and the Council may agree a repayment scheme with you by-passing the bailiffs altogether.

If they do that, then unless you default on the payment plan, the bailiff action will cease.


Many councils will hand you over to the bailiffs to arrange the repayment plan and they are often not easy to deal with-nor are they sometimes easy to contact as you have already discovered..


If the worst happens and the bailiffs do return, whatever you do, do not let them into your property for any reason and until the matter is resolved, if you have a car do not leave it anywhere near your property as they may clamp it to get their money.


Now we need to go back a while to see if there is a way of getting out of paying some of the bailiffs fees.

At the moment you are in for £75 which was incurred when the Council handed your case over to them and they sent out their Notice of Enforcement giving you 7 clear days notice [ie does not include Sundays nor Bank Holidays] from the date you received the letter.


If you do not contact the bailiff within that period and arrange a repayment plan the bailiff must call to your property to arrange payment.

He does that by entering your premises with a view to making a list of items of yours that he can take to repay the debt.

{so if you don't let them in , they cannot list the items required but they would clamp your car if they could find it]


Just by calling round even if you were not there is enough to have incurred a further £235 fee-which has already happened in your case.

However some bailiffs rely on people not knowing the 7 day rule


If you would kindly let us know the date of the Enforcement letter, the postmark on the envelope and whether the letter was sent by either Royal Mail 1st class or second , or by one of the independent mail delivery systems, we will work back from the 8th April to see if they got it right.


I know it is difficult to think of everything else when a loved one is seriously ill, but it would help if you could tell us how long you have been away from home and while aware that you were behind in paying Council tax what did you know about any action that the Council had or were about to take to get you to bring your account up to date.

Edited by dx100uk
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If not, has anyone else had dealings with Marstons, and how long did it take for them to attend your property after the due date on the notice of enforcement letter.


The Notice of Enforcement must give you 7 clear days to either make payment in full or to set up a payment arrangement with the company (in this case; Marston Group). Most companies who are members of CIVEA allow a period of 14 days. This 'period of time' is refereed to as the 'Compliance Stage'. The Notice must not only provide a date when the 'compliance' period ends.....they must also provide a time (usually 23.59pm)


Once the 'compliance stage' has ended, the debt can immediately be assigned to an individual enforcement agent and in principle, he can make a personal visit to your home the following day. The enforcement fee of £235 cannot be applied when the debt is passed to the enforcement agent.....it can only be charged when the enforcement agent physically attends your property.


PS: If the EA has attended your home, it is usual to find a hand delivered notice through your letterbox.

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