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I have been playing snail mail ping pong with Nat West for several months now.

 

I took out a gold card/ current account with them at the beginning of the nineties and closed the account in 2004. I was involved in bank charges litigation with them up to the end of 2006.

 

I'm unsure whether I had PPI on this account and so I sent a letter to their PPI complaints department. They said that they weren't able to locate any account details and that I should send a SARN to their data protection department. They were unable to locate any data either. I supplied them with address data and details of where I held my account.

 

Nat West have suggested that they would routinely destroy data six years after account closure which means that they would have done so in 2010. Given that PPI claims entered the mainstream in 2008, I am surprised that NAT West and presumably other banks have been able to destroy data that could well have been used as evidence.

 

I would be interested in knowing whether anyone has recently been able to obtain credit card/ current account data more than six years after account closure.

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Have they put this in writing – and if so please could you post it up in PDF format


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I'll do that when I'm back home along with the email from the ICO saying that they aren't prepared to investigate this matter.

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It's going to take a long time but we do have details of the NatWest archive on this forum

 

You can wade through this lot: – https://cse.google.co.uk/cse?cx=partner-pub-0964707606882478:652l7hswbgv&ie=UTF-8&q=natwest+archive&sa=Search+CAG#gsc.tab=0&gsc.q=natwest%20archive&gsc.page=1


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Cheers Marc

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Search especially for posts by "nattie" and by "yourbank".


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