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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Buss Vs Co-Op


Buss69
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Hey everyone, found the Co-Op forum at last and about to send off S.A.R - (Subject Access Request). It's been a real eye opener reading everyones dealing with the 'Ethical Bank' (anyone want to tell me whats ethical about Unlawful charges?).

Anyway it's filled me with confidence to procede. I do have a couple of questions if anybody can help.

 

1. I have a Privilege a/c with an overdraft of £2800 which is used to the hilt every month. I also have a £4500 loan with the Co-Op. Now with regard to umbrella a/c's has anyone been forced to repay amounts such as the above and/ or xfer this debt to an umbrella a/c successfully, as this is alot of dosh?

 

2. In the past unlawful charges have caused my a/c to tip over the agreed overdraft limit and subsequently be charged more unlawful charges the following month. My immediate remedy for this was to extend the overdraft limit to stop any future penalties but this was at a cost. Can I reclaim the cost of the extended overdraft seeing as penalty charges were the reason that the a/c went over in the first place.

 

Any help would be greatly appreciated

 

Viva all you Co-Op Claimers

 

Respect.

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they are good at increasing your overdraft when its their charges that make you go over your original overdraft limit. im in the same boat atm, they charged me 105 quid for not having enough money in the bank to cover 3 seperate purchases made on my visa debit card........the princely sum of 34.54...........most expensive bag of spuds, bottle of wine, 20 cigs and fivers worth of diesel ive ever bought. their answer was to increase my overdraft to "stop me getting anymore charges"

anyways im gonna wait till after crimbo b4 i start my case with co-op as ive got this funny feeling they are gonna go all the way to the court bit and i aint got the money to spare atm to pay for that. worked out how much theyve taken off me in charges over the past 30 statments and it comes to over 3 grand so far

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Hey thanks Fiyah, bet those cigs tasted good. Personally I can't wait any longer, strangely, can't wait to get started on these b**gers, feeling empowered at the mo. Not sure what they owe me as yet, i do know that i've been charged at least £300+ in the last 2 months (they gave me a really good kicking while I was down) and this is not the first time. I'll keep you posted on this thread. Easy.

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  • 2 weeks later...

Hi anyone!

 

I have just received a response from the Co-Op with regard to my S.A.R.. The bank have responded and said that they have received the S.A.R. and will respond within the next 40days. So far so good.

 

What I would like to know is, exactly at what point does the 40 days start. Is it;

 

i) From the day the bank received my S.A.R. (in this case 22nd Nov by recorded delivery) with payment, or

 

ii) from the day the bank received payment (I paid by Co-Op cheque to the Co-Op and it took 7days to process this) in this case 29th Nov, or

 

iii) as the bank has told me, 40days from them writing their acknowledgement response (29th Nov) which I received on the 30th Nov?

 

Which is right?

 

Kind Regards

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Threads merged - please stick to one thread

 

The 40 days counts from when they received your request & payment.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Thanks Barracad,

 

I think i'm being really thick. Sorry.

Does this mean;

 

40 days from when they receive my request and cheque (ie payment)

 

OR

 

40 days from when they receive my request and actually get the money in their account.

 

I'm sorry to bang on about this but the above 2 options are 7 days apart.

 

Regards

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The 40 days counts from when they receive the request (as long as you include payment).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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