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    • So 2 days following the warrant issue.. Hermes finally contacted me to arrange payment and said they had not received my prior claim letters hence the lack of response? But they received this one though didn’t they before the bailiffs are in!   Am incredibly pleased and thankful to CAG! I didn’t know this great  community would be what I find back in Dec from a quick search! Really appreciate the time taken to help me on this and I wouldn’t have a clue without it! I have just donated. Its forums like these that really makes a difference to society, so we need to keep it going!   Key points to note: Hermes Parcelnet Limited (UK entity and HQ in Leeds - address to this) Don’t use packlink for high value items (it links ebay details to the courier selected) Never use Hermes for high value items EVER!
    • ???   you ignore them until they comply and we confirm the filing cabinet copy and paste bogroll they send IS enforceable. cause i bet you 100% it won't have come from them awaiting the OC to send it....their raiding their filing cabinets now i bet..
    • Still waiting for these diagrams. We've been dealing with this story for nearly 48 hours now and we are only starting to understand exactly what happened and we still haven't got information that we've asked for.  
    • Dx100uk well not really, considering he pulled out on me from the side of the road. He should have gave way. Why do you think he has told a different story to his insurance ?   Because he knows if he has said he pulled out on me he would be held liable.   He pulled away from my left hand side then braked- leaving his van in an angled position, it literally happened within the space of a split second  
    • Update: the lawyer friend sent a very good legal letter last week  The third letter will be sent over the next few days - here is the proposed text - your comments welcome as ever: Dear Will & John Letter Reference:xxxx I write with reference to your recent letter in relation to PCN numberxxxxx You threaten Court proceeding on behalf of your client yet your client’s rationale for charging me has no legal substance. An alleged parking offence as a breach of an alleged contract.  I have no contract or terms and conditions with your client.   Furthermore, the sum you are requesting is fictitious. I have no intention of paying any monies to your client. You had no legitimate reason to access my personal details so are already in breach of GDPR by texting me several times on my personal number which I have not given permission for you to use.  Coupled with the several letters you have sent your persistence amounts to nothing short of harassment. Should this continue I will have no hesitation in contacting the ICO to report the breach. The letters I have received will be useful as tinder for the open fire in my living room now the weather has turned cold again. Should you wish to take me to court, I will be seeking full costs through a recovery order under CPR 27:14 which will come in handy now I find myself in the unenviable position of redundancy as a result of Covid. Yours Sincerely   Copied to PCM UK "you don't want to be Gladstoned"   Thanks AJJM
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies
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Hi

 

Firstly I am extremely upset/embarrassed by my son's behaviour - but I am trying to be practical in this post.....

 

My 15yo son was caught shoplifting in our Sainsbury's Local this morning

He was stopped by a shop assistant as he had put packs on condoms (!) in his pocket.

He was stopped by the sandwich section near the door.

 

My son admitted to nothing, nor made any excuses.

Just handed the packs back.

 

The store assistant took his name, address and mobile number, and said he was calling the police (he made a call, there and then at the till, and then bragged to the person on the other end of the phone about how good he was as this).

 

All this happened in the store, he wasn't taken anywhere, no other member of staff was involved and there was no paperwork shared or anything, just a scrap of paper with my son's details taken. He was also told he was banned for life.

 

So my questions are

 

Why was there no paperwork?

Surely there s some sort of official documentation?

I would have expected that he would have been sat down, explained the seriousness of the accusation, told what happens next etc?

 

Why was he accused when he hadn't left the store, he could have been buying a sandwich and put the condoms in his pocket as he was embarrassed about carrying them in the store?

 

Did the shop assistant really call the police?

Surely my son would have been detained first?

 

Others on the forum who have been banned have been given a piece of paper -my son was given nothing

Will the shop tell the school - just so I can be prepared for this when they go back after Easter.

 

Also, they let my son go before my husband was called, and he was obviously very upset by what happened he didn't come home for another hour and we were very worried about him.....it feels irresponsible for a shop to allow a minor to leave without a parent coming to get them.....

 

Any advice gratefully received - do we need to get legal representation? Would it nake a difference?

 

Thanks for any help and advice

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Hi and welcome to CAG.

 

As this was a small store, it is highly unlikely they had any security staff there which would explain why the shop assistant stopped him.

 

I don't think that his still being in the store when he was apprehended would make much of a difference. Usually, when a shoplifter has passed the pay point, this is good enough for intent.

 

It is possible the assistant did call the police but they generally don't attend for small sums as they think they are better placed dealing with more serious cases.

 

What to do. Apart from the severe rollocking your son deserves, he should stay away from the shop. Smaller stores remember who is who. Other forumites have stolen from big stores where they have a security presence and any cases are dealt by them. It may be that the shop assistant passes on his details to the main office for the area who may take further action. (Or Not)

 

If anyone from Sainsburys passed his details on to the school, they would be in breach of the Data Protection Act as only they and the police would be entitled to his details.

 

I can't say for certain that civil recovery will get involved or not. It's a case of wait and see

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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks very much for your help and advice. I am gutted by his actions/poor decisions, especially as his friend at school been caught 2 years ago and I thought we had put the fear of God into him then.... there will be some BIG sanctions put in place.

 

Do you think the police will come round to the house? or most likely take no further action?

 

We live in a small town with 2 Sainsbury's - so I will make sure he stays away from both...

 

Can Sainsbury's pass his name to other shops in town too? or would this also be in breach of the DPA?

 

Thanks

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Do you think the police will come round to the house? or most likely take no further action?

 

If they do, it's more than likely they will offer 'words of advice' It's difficult to say with the police. One force will have one set of standards while another's will be totally different

We live in a small town with 2 Sainsbury's - so I will make sure he stays away from both...

 

Can Sainsbury's pass his name to other shops in town too? or would this also be in breach of the DPA?

 

Thanks

 

Some towns and I suppose some villages will have a Shop Watch scheme in place wher details of a shoplifter may be passed around. This is normally with the photograph of the offender so that other stores can see his image and potentially follow him around. I don't feel that would be a breach as there is a get out where the data is being used for the detection and prevention of crime

 

 

See my comments in red.

 

I also live in a small town but here, there is nothing like Shop Watch here. I wish I could say that he will be able to go into any shop in your town but my knowledge is lacking. (and NO we don't need to know where you live)

 

My opinion is to punish him then put it to the back of your mind. Worrying over something that 'might' happen is counter productive. If you do get a letter from any civil recovery company, come back and we will help you ignore them :-)

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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks again SIlverFox - we do have shop watch as another of my children works in a shop as a Saturday job - they share names only if you are under 18

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Thanks again SIlverFox - we do have shop watch as another of my children works in a shop as a Saturday job - they share names only if you are under 18

 

Well, as they didn't take a picture of him, it will be hard for a store to recall who comes in and out of the stores but your son doesn't know that does he :razz:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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