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    • this service station is well known for such things and neither the owners nor Esso give a stuff about the abuse by ECP. The signs are rubbish and in the wrong place to read and the terms are nonsense and even witha ll of thet ECP still issue demands that are just plain wrong. I would start by going on to social media and flaming the place and Esso. Now you need to tell your employers that you are handling this and get them to inform ECP of your driver details. Commercial vehicles are in a funny place when it comes to this type of contact law so better off taking the matter on yourself unless your employer is swo enraged they are happy to spend time doing the necessary work themselves. many arent because of the wasted time but if they are wise they can claim their full costs as it is a B2B dispute then and billing ECP for a few thou may make themthink again about sending out demands to commercials in the future
    • question needs answering - do you want to keep the car? one option might be VT here whereby all you'll pay is upto 50% mark but ofcourse you'll have to hand it back. just musing for the minute.   need that comms log unredated to my PM is ok I can redact easy.  
    • Jase Sadly the perfect example of Corbynista head in the sand, its all somebody elses fault not ours attitude that has killed all chances of stopping Johnson and the ERG   I'm not even going to bother pointlessly ripping those feeble excuses apart and just ask:   So what part of Worst result since 1935 / before the second world war / since political dinosaurs roamed Westminster - don't you and Jezebel and the Corbinista student soap box loons get?         Perhaps the one and only thing Cameron got right - For the good of the country - 'For heavens sake man GO!!!' https://www.youtube.com/watch?v=uHIQAnUGhIQ   (link also quite interesting given Corbyns ineffectiveness against anti-semitism, and pitiful general student soap box performance)
    • I got a text message from Royal Mail last Thursday to say they would be delivering a package to me that day. I was out with my wife all day, and got another message later that day to say the package had been delivered to me or a "neighbour". When we arrived home, no card had been left by RM, so my wife checked with all our neighbours to se who it had been left with. But it hadn't been left with any of them.   The text message also had a tracking number, and when I checked the RM tracking site it just said "The system is currently unable to confirm the status of your item with reference WJ915772456GB . Please try again later". 4 days later, it is still showing the same message. And to make matters worse, I have no idea who the package was from, but I am expecting several deliveries.   I have trawled RM's website looking for a number to ring to report this, but every option I select invariably just returns to the original page. CAn any of you suggest a number for me to call to report this? I live in the Belfast area.   Now, an aside to the original problem, I also got a text the same day from the RM number, to say "There is an item waiting to be confirmed by Michael" (ie me), which goes on to impy that I had won a prize in RM's annual Currys prize draw. It includes a website address to go to to claim the prize. Now I'm no dozer, as we say here, and I know its a [problem]. But is it possible the 2 incidents may be linked? The first to give the impression that there was a package for me, the second to imply the package is a prize which I have to visit a website to claim? Its the time of year when almost every household in the country is expecting some sort of package in the run up to Christmas, so would be a fairly easy [problem] to pull. I'm not even impressed by the use of my name an mobile number, as I'm bound to have had these stolen in a security breach at sometime or other.   If there is a genuine package, I know its highly likely that I'll never receive it now. But I need to know where its from so I can let the sender know asap.
    • they cant just change their mind as to what condition was breached, it has to be given on the screen ticket ad the NTK and match one of the conditions on the signage at the time.   If I employed you to cut my grass and you did a rubbish job of that and I decided to sue you for not watering the flowers I cant suddenly change my mind when I realise that is a loser and say that you didnt cut it in a nice stripy pattern when there was no such mention of that condition in the agreement.   GOGW is admissible to show that thier client doesnt really have a contractual claim for the sum at all. they will say they are being generous but the truth is they are abusing the courts to try and coerce you into paying money that isnt actually owed and they know it. half of what they ask for is unlawful under the terms of the POFA but they do like to try it on as it mitigates their costs of the actions they lose
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I could really use some advice regarding an ongoing issue with scottish power.

the issue is there is now a large amount of arrears on my account (£4K) due to an ongoing complaint....

 

Numerous times I've entered into an arrangement plan with SP to cover both current usage and arrears repayment. It comes out on one direct debit.

A few times I've had to use their online system to change the direct debit date.

 

The issue is, is that when the date has been changed, they still take the arrears 'element' of the direct debit on the old date not the new one causing me to go overdrawn. I then have to contact my bank to indemnify the DD as it's come out on the wrong date and here lays the problem as the moment

 

the DD is idemnified SP then cancel the direct debit, put me on 3 monthly billing and I then have to phone SP to get the DD reinstated and put back on monthly online billing and they they always set it for the following month.

 

Even though they 'reset' the DD on countless occasions over the past few years they keep on taking the 'arrears element' of the DD on the wrong date causing the DD to fail, I indemnify it and thus an endless non-payment loop starts. The issue seems to be a complete breakdown of SP's IT systems.....

 

Despite countless phone calls to SP, they still haven't solved the problem, and they've now sent me an utterly factually incorrect final response saying they're right, I'm wrong and pay up the £4k or face the consequences!....please help!

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Because it is Scottish Power, I believe you.

 

However, I scarcely understand a jot as to what your complaint is about.

 

Maybe it's just me being thick – but I'd be grateful if you can spell it out a bit more carefully – or maybe someone else who understands it or can come and put it to me in simple words


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the arrears repayment plan and current usage are taken out as one DD, not seperte payments every month as I'm on a monthly online billing tarrif.....

 

.I used their online service to change the DD date (I've done this several times as I'm part time self employed with no fixed wage day) .

 

..The problem is, is that when I do this, for some reason, they still take the arrears part of the DD on the original date and not the new date...

 

.The DD fails as I'm not expecting the DD to come out on the old date.

I indemnify the DD (as it's taken on wrong date).

 

Scottish Power automatically cancel the DD as it's unpaid and their system automatically puts my account back on 3 monthly billing.

 

I then have to contact Scottish Power to reinstate the DD to go back onto monthly online billing with a first revised payment coming out the following month....

 

The ongoing problem is every month they still take the arrears payment on the wrong date causing the DD to fail and this leads to an ongoing cycle of failed DD's....

 

.I have asked SP to have 2 DD's (one for current usage and one for arrears) but they always tell me that their system doesnt allow it..

 

... every time I contact their complaints team they assure me that it will be sorted but every month it's the same story.........

 

.The arrears have built up because in essence every time they reset the DD, they class it as a new combined current usage/arrears plan to start the following month..

 

.The following month arrives and the new DD fails because the arrears part of my payment is taken out on the old (and wrong) date

 

BF, they keep on taking the DD's out on the wrong date causing it to fail

Edited by dx100uk
merge/spacing

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Your looking for excuses.

If the dd fails then you have not paid and you reset it up for the next month. As seen as you have not paid this months you'll already have the funds for next month so the dd should not fail irrespectively of what date is set up.

Or alternatively you can pay with a bank slip.

You dont have to pay via dd.

And arrears of over 4k??? You've been burying your head in the sand for years.

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first things first, I'm not looking for excuses, rather rude to imply otherwise!.....

with their online tarrif you do have to pay by direct debit, their words, not mine....

 

..I've not been burying my head in the sands for 6 years, rather this complaint has been going on for years and SP have never rectified it despite numerous promises to the contrary..............

 

.I have a separate bank account for all of my bills, and bank transfers are set up to make sure the right amount is sent to my 'bills' account on the right day..

.It's hardly my fault if SP fail to take payments on the correct day (indeed if I don't immediately spot it, my bank charges me for a failed payment!)

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I think the comments above may be rather harsh. They are certainly unhelpful.

 

I can well imagine that if money is a bit tight and that one isn't too sure what day of the month one is going to get paid then managing money is not terribly easy.

 

I understand that you set up a direct debit but you have to change it from time to time in order to suit your pattern of payment.

 

I understand also that even though you set up a new direct debit date on a particular month, ScottishPower still take the direct debit on the date set for the previous month. Is that correct?

 

Are there any rules about direct debits as to how much notice there has to be given for a new date? For instance may be the mechanism simply doesn't allow a direct debit to be modified later than, say, four days before its activation date. Does this explain anything?

 

Is there something else which I haven't understood?

 

Also, what you mean by "indemnify".


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I think the comments above may be rather harsh. They are certainly unhelpful.

 

I can well imagine that if money is a bit tight and that one isn't too sure what day of the month one is going to get paid then managing money is not terribly easy.

 

I understand that you set up a direct debit but you have to change it from time to time in order to suit your pattern of payment. yes, that's correct

 

I understand also that even though you set up a new direct debit date on a particular month, ScottishPower still take the direct debit on the date set for the previous month. Is that correct? yes, correct, and there have been occasions when I've contacted customer services and they've manually reset the direct debit, the arrears part of the monthly payment is still taken out on the wrong date

 

Are there any rules about direct debits as to how much notice there has to be given for a new date? For instance may be the mechanism simply doesn't allow a direct debit to be modified later than, say, four days before its activation date. Does this explain anything?

they require 6 working days to reset the DD payment date using their online service and I always give more than the required 6 day notice

 

Is there something else which I haven't understood?

 

Also, what you mean by "indemnify".

contacting the bank to recall the direct debit because of the payment date error to avoid bank charges (they allow up to 3:30pm on the day to do this

 

In a nutshell, my experiences with SP customer service/complaints team is that they say they will sort the problem out and then don't

 

I do understand where the previous poster is coming from to a degree, but in my circumstances, I'm a military veteran with a permanent disability and can only work part time therefore money is always tight every month, and sometimes I have to rob peter to pay paul with some of my bills

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This is very helpful. I understand that you alter the direct debit with the help of ScottishPower and they do it for you. I thought that maybe you did it directly through the bank or something.

 

So ScottishPower are fully aware and fully in approval and they receive all the required notice.

 

I think the next step is to send them an SAR. Wait to see what information that produces. Make sure you send them an SAR requiring everything they hold about you in any form and on any matter. Send the SAR accompanied by a cheque and monitor its progress through your bank. Set a note in your diary as to when the 40 days expires.

 

Come back here when you have the information


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Also, please can you post up their final response in PDF format.

 

You should also understand that it is extremely common for utilities companies, banks and so forth to receive a complaint but then to distort it in their final response so that it represents something completely different when it eventually goes to the ombudsman. Read our customer services guide and you will see the advice that is given there in respect of making sure that there is an accurate screen note. This is essential.

 

The amount of times that complaints get sent to the ombudsman but in fact it is the wrong complaint and it is couched in a way which avoids the real issue or puts the company in a better light is legion


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thankyou for your advice BF, I'll send a SAR tomorrow ans await their response......In their final response letter they have offered me the chance to phone them before escalating to the ombudsman service....I will speak to them if anything to see if they are willing to put any enforcement action on hold until I receive the SAR

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Also, please can you post up their final response in PDF format. will do!

 

You should also understand that it is extremely common for utilities companies, banks and so forth to receive a complaint but then to distort it in their final response so that it represents something completely different when it eventually goes to the ombudsman. this is exactly what they've doneRead our customer services guide and you will see the advice that is given there in respect of making sure that there is an accurate screen note. This is essential.

 

The amount of times that complaints get sent to the ombudsman but in fact it is the wrong complaint and it is couched in a way which avoids the real issue or puts the company in a better light is legion

thank you

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If you are going to call them then read our customer services guide carefully and implement the advice there. Inform them that the matter is formally in dispute. Tell them that you have sent them an SAR and that it will help if they will escalate. (I doubt whether they will).

 

Please post up the final response.

 

How do they propose to be enforcement? Are they going to turn over to debt collectors or are they going to start a County Court action? A County Court action would be preferable because they will have to begin the the pre-action protocol which you can string out for up to 90 days. That will give you lots of time to get your ducks all lined up


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i'll pop up their final response this evening.....they've stated the full balance is now due, if I;m unable to pay in full to contact national debt helpline

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By all means contact the debt helpline but I'm afraid that they are unlikely to help you. These organisations very seldom challenge the alleged creditor. They simply want to help you organise your payment instalments. They very rarely challenge the legitimacy of a debt.


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