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New independent appeals process to protect passengers issued with penalty fares


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New independent appeals process to protect passengers issued with penalty fares

 

Penalty fare rules altered to offer greater protection to those making genuine mistakes.

 

New rules coming into force today (6 April 2018) will offer a greater level of protection for rail passengers issued with a penalty fare, where they make an honest mistake, Rail Minister Jo Johnson has announced.

 

Fare dodgers will continue to receive tough penalties, but those with a genuine reason for not having a valid ticket will now be able to challenge a penalty with an independent committee, not connected to the rail companies. Once an appeal is received, the clock will stop on the 21 day deadline for the payment of a penalty fare, until the outcome is resolved.

 

READ MORE HERE: https://www.gov.uk/government/news/new-independent-appeals-process-to-protect-passengers-issued-with-penalty-fares

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