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Had a brand new sofa delivered on 2nd April 2018 and we found a few defects upon delivery which we reported to the driver. The driver reported our concerns to head office who were supposed to phone us regarding this. Later that day I received an email asking for photographs of the defects which we did straight away. Upon taking the photo's we found loads more defects (20+) some of the workmanship is atrocious.

So we sent the photo's to customer services who want to come and make repairs.

 

Our problem is that we don't want repairs made to a £2700 sofa especially as there are over 20+ defects.

 

We don't even feel like we want a replacement after looking at the workmanship on this one.

 

Are we within our rights to ask for a full refund?

 

Thanks

 

Kevin

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Your situation is covered by the Consumer Rights Act which provides that if the defect occurs within the first 30 days that you are entitled to have a replacement or refund at your option.

 

Sofology have no choice in the matter and so you should let them know in writing that you are invoking your rights under the Consumer Rights Act and that you are asserting your short-term right to reject the sofa and that you want it taken away immediately and your money back.

 

I suggest that you have a look on this forum for Sofology and generally speaking through the Internet. I suppose there are some happy customers but we certainly seem to get a lot of complaints. Furthermore, it seems that when people complain it becomes a bit of a struggle to get things sorted out.

 

You are lucky in that you have discovered the problem is very early on. Send the letter immediately. Send it recorded delivery send a copy email. Don't get into any protracted correspondence or debate about it.


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Your situation is covered by the Consumer Rights Act which provides that if the defect occurs within the first 30 days that you are entitled to have a replacement or refund at your option.

 

Sofology have no choice in the matter and so you should let them know in writing that you are invoking your rights under the Consumer Rights Act and that you are asserting your short-term right to reject the sofa and that you want it taken away immediately and your money back.

 

I suggest that you have a look on this forum for Sofology and generally speaking through the Internet. I suppose there are some happy customers but we certainly seem to get a lot of complaints. Furthermore, it seems that when people complain it becomes a bit of a struggle to get things sorted out.

 

You are lucky in that you have discovered the problem is very early on. Send the letter immediately. Send it recorded delivery send a copy email. Don't get into any protracted correspondence or debate about it.

Thanks for the advice. I’m going to see what their inspector has to say tomorrow then i’m going to write a letter.

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I'll make a prediction. He will tell you some of it is natural and to be expected. Other parts can be fixed.

Sofology staff will tell you the sofa travels a long way and it's safer to have it fixed than replaced as damage can occur in transit and the replacement could be in a similar condition!

Why wait and give them any suggestion you will accept anything other than a refund. Get writing and get your money back.

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