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So the whole company – Merit Motor Company – packs up for a two-week break over the Easter holiday!! I didn't realise any "serious" companies did this kind of thing. Do you think they're French?


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Well send an email to Merit and tell them that Centurion Warranties which was the firm recommended by them has declined liability and so you are therefore holding them, Merit, liable under the Consumer Rights Act. Tell them that as the defect has occurred within the first six months of the date of the contract that you are giving them one chance to repair the problem and if they failed to do so then you will be requiring them to give you a full refund. Tell them that they should understand that if they do attempt to repair then you will have the quality of the work will be fully inspected by an independent BMW specialist.

 

I know that I earlier said don't get into conflict mode straightaway – but I think that having to wait till 10 April for some company that decides to shut up shop and go on holiday, is not acceptable.

 

Send the email so they have it when they open up. It wouldn't surprise me if Lewis is receiving his emails anyway. In the meantime start dealing with Centurion in a firm and assertive way.

 

If they are going to decline your claim then you want a response in writing from them and you want it PDQ


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This dealer might be running the usual ltd company which will inevitably shut down when they get a ccj, so i ask a question which could help in the very likely case that Lewis goes awol.

Did you pay by card? Even part of the price?

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I think we're getting ahead of ourselves here. There doesn't seem to be anything negative about this company on the Internet – and of course we are simply assuming that they won't honour their customers consumer rights. Don't forget, they haven't been approached about this yet. The OP has gone directly to centurion and it is centurion that looks as if they're trying to wriggle a bit.


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So it seems that they are saying that there is a lack of oil pressure then you should have been warned by the light but the warning light didn't work and so therefore you kept on driving which led to the damage.

 

They say that warning lights are covered. Please can you check their terms and conditions and see if that is correct?

 

However, it is clear that the warning light is not the root cause. The root cause is apparently the failure of the pump. This is what you have said in your opening post. The pump clearly is covered in their extended warranty.

 

Furthermore, what is the evidence that the warning light doesn't work – and in any event on what exclusion are they trying to rely in respect of a warning light. They refer to failures of bulbs lamps et cetera but if it is the warning light system which has failed then I don't see that this is excluded. However, the most important thing is that the root cause – the failure of the pump is the cause of the problem. I have to say that it seems to me to be a very strange coincidence indeed that the pump failed and also the warning light system failed. I can't help feeling that they are completely related in some way and that maybe there was pressure at the point where the pressure sensor is in the engine but somewhere else the oil wasn't flowing. However it would need a real technical expert to be able to say if that's possible.

 

I should get back to centurion and tell them that you want a copy of the report they have obtained and also that you want them to identify the exclusion that they say that they are relying on – and if they are saying that it is a failure of the warning light then you want to know that the warning light bulb has burned out/broken and not the pressure warning system.

 

Anyway, tell them that you reject their opinion and that the component which has failed is the oil pump and that this is the root cause and that this is covered.

 

You can also tell them that the car has already been in the garage long enough. Not prepared to tolerate it being in the garage any much longer and that now they have carried out their inspection, if they're going to start quibbling, then you are going to go ahead and carry out repairs anyway and that you will be looking to them to cover the bill. Put it all in writing. And if they call you, make notes of what they say and then confirm that in writing as well. They clearly like to do things on the telephone. I was get very suspicious of companies that like to do their business on the telephone. Record it all

 

At the same time, don't forget that the dealer is ultimately responsible but you may as well have a go at both them. You may well end up having to bring a legal action for this. You should start reading up about small claims in the County Court's. It is very easy and straightforward and your chances of winning if you do bring a claim are, in my view, better than 90%.


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before the upload

I was going to say

its a favourite trick to disable the warning lights in BMW 320i

as most pervious owners thrashed them to death and they are renound for oil pressure failngs


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It would be interesting if you found out if the oil warning light is designed to detect oil level or oil pressure


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Did the garage perform a new mot and a full pre delivery inspection prior to your purchase and did you sign it ? If you did sign the PDI form past 30 days you will need to prove the fault was there at the point of sale to claim a rejection under the CRA, this is very hard to do. If you didn’t sign a PDI then they don’t have a leg to stand on. Remember, wear n tear is specifically excluded from the CRA in respect to the age mileage and price paid. It isn’t just as straight forward as saying you are covered by the CRA, the CRA equally protects the retailer from such claims. This is my understanding, that’s why you purchase an insurance policy to protect yourself against failures like this.

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In addition, a warranty claim is not a statutory claim therefore there can be many warranty claims prior to a “one chance” statutory claim on the CRA.

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and?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

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Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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