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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cost of Appliance Direct item purchased online has changed


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Hello

This is my first time using this forum and this may be a little bit long winded which I apologise for

 

I purchased an item online over 11 days ago from Appliance Direct.

The item was advertised at £19.97p and the original delivery date was to be Monday 26th March 18.

The item did not turn up

 

I contacted the company via their chat facility online,

I was then informed the delivery date was changed to Wednesday 28th March 18.

Again the item did not turn up

 

I contacted them again.

The item in question was put on hold for delivery as the price of £19.97p was wrong and there was a discrepancy.

 

I have now been informed by the company this order has been cancelled for this reason and I will be reimbursed the money owed.

The actual item is shown on their website as £59.99 now, this is the exact same item.

 

I have contacted their customer services and they informed me that because the item was not dispatched then there was no contract in place.

The money has left my account over a week ago to pay for this item and I have received an email informing me the item was despatched.

Where exactly do I stand with this?

Any advice greatly received.

Thank you in advance

Edited by dx100uk
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either await the return of the money

or do a chargeback on your card with your bank

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the reply, but my problem with the company is, they advertised the item at a lower price then when they realised they cancelled the order. I am still left without the item I needed in the first place which is why I ordered it.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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and ofcourse you realised, blimey that's cheap and ordered it..??

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello BazzaS. I paid via debit card and payment shows on statement. I do not understand the terms and conditions really but I cant find anything on when contract is formed apart from:

 

1.1.3 "Contract" means any contract between the Seller and the Customer for the sale and purchase of the Products, subject to and incorporating these conditions;

 

3.3 Acceptance of the Customers order and the completion of the Contract between the Seller and Customer will take place on despatch to the Customer of the Products ordered unless the Seller has notified the Customer that the order has not been accepted or it has been cancelled by the Customer.

 

 

 

 

I had an email from Customer services to inform me no contract was complete as no despatch details were given however, just before original delivery date I received notification that item was despatched. I am not able to put this on here as I only have 2 posts, according to the site I need to have 10 or more to post images or links. As far as I am concerned this was notification of despatch to my home address.

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All legal rights explained in the above link post # 5

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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This item was on the website for the original price for 2 weeks previous to me buying it. I was away out of the country at the time my wife seen this and purchased on my return home. I had no idea I was buying so cheap until they informed me

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I have come across a couple of ebayers doing this.

They advertise something for cheap, they take your money, keep it for as long as they can until you kick up a fuss then they refund you.

By doing this to thousands of people they earn a little interest or, if they have an offset mortgage they save a lot of interest.

Clever and not really illegal as nobody is making a loss.

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