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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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1 & 1 Internet - A Warning - Stay away.

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I signed up to a Web-hosting contract with 1&1 Internet for a year, because they had a special offer where the costs were reduced for the initial 12 months.


After 3 months the monthly payments taken from my card suddenly soared for no reason, which means that after only 5 months I had paid more than the whole contract for the year. I phoned up to be told that this was correct according to terms on their website, which had changed since I signed the deal.


Eventually, after many hours, and emailing them my contract, I got them to agree to refund the extra I had paid over the terms of my contract. I had now paid for the full year. I asked them not to take any more payments.


They agreed.


Fast forward to next month. They took another payment from me at the increased rate. I was hugely busy at work, so I didn't notice. Another month passed and they took yet another payment.


Then I noticed. At this point I had now paid more than double the annual amount set out in my contract. I called back but it was like Groundhog day.


Hours of calls again. I resent the contract again. Again I get them to agree to refund the extra I've paid and to stop the payments coming out by auto renewal.


By now I didn't trust them to do this. Fortunately I was changing my bank account, so the old card was cancelled.


Fast forward to next month. They tried to take another payment, which failed because the card had been stopped. After a while they sent me threatening emails: my hosting will be suspended and if I don't pay up they'll pass the "debt" on to debt collectors.


I called them back. How much to I owe? I've paid it all, haven't I? How do I stop you from taking payments I don't owe?


They wouldn't tell me how much they thought I owed them or how much more they might take out. According to them the system has generated an invoice, which had to be paid.


I went through all the previous invoices. I saw I had paid more than double the amount for the whole year, but then I noticed that they got the refund wrong. The had given me back slightly too much, and I still owe them a few pounds.


Ok, I told them, I'll pay this if you stop taking auto payments.


They refused. They said I need to provide updated card details so the autopayments could continue to be taken. They also said they couldn't adjust the autopayments so it would take out the amount which I'd agreed to in my contract. Apparently, I just had to keep paying money I didn't owe them because there was no way to correct their mistake.


Which would then mean months more hassle with me trying to get them to refund money they'd taken.


The only option they gave me was that if I updated the card details so they could take the final payment, they would then cancel the whole package, which would definitely stop the autopayments. This meant the year's hosting I had already paid for would end after only 8 months.


I just wanted it to stop. So that's what I agreed to do.


Incredible. I don't know if the company is legit or not, but I'm going to contact my bank so they can't access my card again.

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VERY well known here



go ring your bank and CANCEL THE Continuous Payment authority against your debit card and demand the payments back that were taken by mistake/unlawfully.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 months later...

Had problems with this company before, I cancelled with them via email after 1 day but they said I was supposed to send a letter. They had dept collectors calling me up several times a day, until I literally just called the dept collectors and hung up 100's of times. It was the only way I could get them to stop calling me. They actually just stopped answering the phones eventually.

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