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Laptop problems from Very - now ive issue court claim - help please

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I ordered a Lenovo laptop from Very in November 2016 for a birthday present in December.

It was around £375.

I tested it before we gave it to our daughter on December 21st and it was fine.

She used it to browse the Internet, watch YouTube and play games. And occasionally used photoshop.

 

Around May 2017 I did a scan using the lenovo help centre application that came with the laptop and there was a couple of hard drive errors.

I contacted very and they said to contact Lenovo which I did.

They said it was hard drive failure and we arranged for it to be picked up and taken to to Germany to be repaired.

It took a little over a week to come back. They replaced the hard drive.

 

I switched it on and there was strange display issues.

The screen was glitchy and it was unusable.

I contacted lenovo again and he told me to try a few things which didn't work so he arranged for it to be picked up again and taken to Germany for a second time. When it returned to us they had replaced the motherboard and the processor.

 

This was around June 2017 and its been working okay until this week when it won't even turn on.

I've just about had enough with very and lenovo.

I know the warranty is up but surely after replacing three core parts of the laptop I shouldn't be having yet more issues.

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Lenovo Services and Warranty | Lenovo UK

https://www3.lenovo.com/gb/en/services-warranty/

STEADFAST RELIABILITY. Lenovo systems undergo stress tests to meet rigorous reliability standards. Many of our laptops pass 8 military tests for extreme condition with dust and vibration, heat, cold, altitude, water, and humidity. SEE THE OTHER REASONS ...

 

 

does it?


:mad2::-x:jaw::sad:

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you dont have to rely on the warranty, these things are supposed to last for 5 years and the CRA sets out what is supposed to happen. Ask lenovo for a new one before hitting them with the law

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CRA is against the retailer


..

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I've spoken to lenovo and they said "If it has been more than a year since purchase, it is not under warranty and therefore you will be assessed for the cost of the repair. Thank you and have a nice day."

 

So I will be contacting Very tonight.

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Your rights are exactly against Very as they are suppliers. Don't expect them to be helpful. In fact I think I read just yesterday that either they or their parent company are in trouble and are laying off about 2000 employees.

 

If I were you I would move quickly on this. Write a letter to very and tell them that you hold them responsible and that you want it repaired or replaced. Point out to them that it is their responsibility under the Consumer Rights Act.

 

I doubt whether they will be very cooperative and I would plan threatening and beginning a legal action pretty quickly. It's not worth mucking around with these people. Although you seem to have had a very fast turnaround last time, if very send off repair this time I would be at all surprised if it is several long weeks. I would say that it would be reasonable to expect it to be repaired and returned to you within three weeks.

 

Read our customer services guide and implement the advice there if you are thinking of doing anything on the telephone. We get lots of stories about Very here. They're certainly not the kind of company that I wouldn't do business with


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We could do with some help from you.

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Received this email from very.

 

 

 

We are sorry to hear about the current state of the item.

 

We have looked into your account, and we regret to inform you that the item is outside from both the Home Approval Guarantee period and the Supplier's 12 Month Warranty period.

 

A way forward is to obtain an Independent Report from an Engineer to inspect the item for manufacturing faults, and forward the report to us.

 

Please be advised, the report must display the following details:

 

Contact details of independent Engineer

Clear letterhead showing on the top of the report

The description of the manufacturing fault found

The cost of the repairs

 

Upon receiving the required information, we will further offer our guidance and advisement, for a proper resolution.

 

We apologise for any inconvenience caused.

 

Kind Regards,

 

Vuyo Nyati

 

Very customer services team

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I have no idea why you have allowed this to go on for so long. It's over a month hence we advised you to contact them and to lay down on the line. Now you have received a perfectly predictable reply from Very who are a niggardly capital company that frequently attempts to deny their customers their customer rights. I can think of parallels with Currys/PC World.

 

They are playing you like a fish.

 

There are three ways you can deal with this.

You can either let it go and put it down to experience.

Or you can do what they say, find yourself an independent engineer, pay £100 or so for a report, send it off to Very and then wait for another month or so for their reply which may or may not agree to give you what you want – but probably not.

Or you can take control of the matter – take a risk on the claim fee, and write to them and given 14 days or you will begin a legal action – then bring it. Don't bluff and don't muck around. In this case, they would probably say they want a report – if it goes to court, then easily take the laptop to court, explain to the judge what has happened and switch on in front of him. When it doesn't switch on you simply invite them to draw his own conclusions as to whether or not this is satisfactory quality and for a reasonable period of time. You have an 85% chance of success. The chances that Very will bottle it and pay you out rather than go to court are probably about 70%.

 

So there is a slim chance of losing and if you do lose then you will lose your claim fee – about 50 quid and also a hearing fee – which might be 100 quid or so. Somebody else can put me right on this – or you can go look it up.


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By the way, I don't think we asked you how you paid for this. Was it with a credit card?


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Or how do pay your very account


..

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By the way, I don't think we asked you how you paid for this. Was it with a credit card?

 

It was with a debit card.

 

I had previously sent 3 letters which they ignored. I have 2 phone calls which I have recorded and I am sending a letter before court action this morning.

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Or run it till the last minute and see if you blink first


..

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Or run it till the last minute and see if you blink first

 

Maybe yeah. I'm not blinking. I'm taking the laptop into the court and I'll see if the judge thinks it is acceptable it doesn't work still after major hardware replacements.

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when they blink cost element??? maybe alloowed??? sure someone will advise/?


:mad2::-x:jaw::sad:

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I posted previously about taking Very (The catalogue) to court as they sold us a laptop that was confirmed by Lenovo to have a manufacturing defect.

 

The court date is January 29th 2019 and as the Very account is in my partners name I will be acting as her lay representitive in court as she suffers with anxiety and couldn't cope.

 

Very's solicitor have submitted their defence. I have never been to court before let alone spoken in court so any advice would be really helpful.

 

A brief overview of the case: Very sold us a laptop November 2016, mid May 2017 there was hard drive issues, sent to Lenovo head office where they replaced the hard drive. When it was returned I switched it on and there was graphic display issues, contacted Lenovo again and they said to send it to them again which I did. When it came back they replaced the processor and the motherboard. It stopped working again around June 2017.

 

I have emails from Lenovo saying there was a manufacturing defect which I will provide in court.

 

What are my next steps? Is there a court statement template I can use or can I just type something up myself? Also as I am going to be a lay representitive as stated above, do I need to do anything regarding this before the court date?

 

Sorry for rambling but my daughter has been without a laptop for so long and is now in secnodary school and could really do with one.

 

Happy to answer any questions.

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threads merged

please keep to one thread.

 

bankfodder will help you with you court claim.

 

post up their defence and the POC of your claim to ONE multipage PDF please

read upload


..

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threads merged

please keep to one thread.

 

bankfodder will help you with you court claim.

 

post up their defence and the POC of your claim to ONE multipage PDF please

read upload

 

Yes please. Don't hang around. You should have involved us with this more closely and earlier.

 

You could have made a familiarisation visit. You still could but it may be a bit late


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