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PC World Issue software download failure **Refunded after CEO Email sent**

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I have an issue with PCworld regards an on-line purchase for downloadable Adobe software on the 15th March.

 

Having seen no download for over a week £75:00p worse off.

 

Spoken to customer services at length, twice, without any results.

 

Tried to email their CEO from ceomail details.

 

email simply pings back.

 

Does anyone have PCworld/Currys/Dixons up to date ceo email address please?

Edited by dx100uk
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Use your own judgement. Seek advice of a qualified insured professional if you have any doubts

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Should be sebastian.james@dixons carphone.com without any spaces :thumb:


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Please note that my posts are my opinion only and should not be taken as any kind of legal advice.

 

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Thanks Dragonfly,

I'll resend the email to the pcworld ceo.


Advice & opinions of stephenXL are offered informally, without prejudice & without liability.

Use your own judgement. Seek advice of a qualified insured professional if you have any doubts

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Seb James stood down... Not sure when new chaps in


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Whoever is the Ceo, sending the email to Mr James certainly got the greyhounds out of the traps very smartly.

Had a phone call on Sunday morning.

Followed by two phone calls Monday morning, order cancelled and refund authorised.

 

Three calls today, from the same lady who called on Sunday First two I was to busy to take.

Third call resulted in lots of apologies and a very reasonable offer of some financial redress by way of vouchers towards any future purchases from PCWorld/Currys.

 

All calls were recorded btw.

 

Not been able to post here until now.

 

Thanks to CAG, another successful outcome.


Advice & opinions of stephenXL are offered informally, without prejudice & without liability.

Use your own judgement. Seek advice of a qualified insured professional if you have any doubts

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let us know when you get the refund

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Refund just dropped into my account 10 minutes ago via PayPal


Advice & opinions of stephenXL are offered informally, without prejudice & without liability.

Use your own judgement. Seek advice of a qualified insured professional if you have any doubts

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hey GREAT result

glad CAG could help.

 

dx

 

 

 

 

 

 

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Please help.


please don't hit Quote...just type we know what we said earlier..

 

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