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craigten

Friend gave 4 digit number to fraudster&lost money

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Hi all,

I have a lovely friend who made a naive mistake two weeks ago - she received a phone call from a 'very believable' fraudster who asked her for some info about her bank card to 'pass security', etc. Ultimately, on the Monday she lost £350.

 

Even though she contacted her bank on the Monday, they are refusing to reimburse her.

Please can I ask if she has any avenue to go down on this?

 

Thank you.

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I would think 'No chance'.

She revealed her details to a believable rogue; something Banks etc have been warning about for many years.

She should report incident to Police Fraud Unit.

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whos the bank

and I would expect she's been a customer for a Very long time

they shouldnt be letting these payment go through if its not part of proven history of use.

 

register this with action fraud for sure.

then name the bank please


..

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Can this make a difference? is there a way in which she can appeal the decision not to reimburse her?

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sorry I said should when I meant shouldn't

if these payments don't fit her typical account usage

they should NOT have let them go thru.

but contact her and query them. FIRST!!


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When you say she 'lost' £350, by what method was this sum deducted from the account.


 
 

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