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    • Well fingers crossed 🤞.then, I was surprised they posted a letter of assignation tbh, but guess I'll just have to wait and see
    • I don't think the email is a reply to your specific request at all or even written by a human being. Reads to me like a standard template response generated by AI to acknowledge receipt of SARs.
    • if you read other SPC threads they've had 6mts before now...
    • The warrants have been issued, they still have not actually been carried out. The disclosure of the SAR appears to refers to both numbers including the mystery handset and is incomplete.   I did receive this email today from Virgin-not sure what they're trying to say here- will the data be erased from credit reports?will the outstanding amount they claim is due be erased?will all details about this second handset be erased? And I didn't actually request them to erase my data-I informed them as I was no longer their customer,they did not have the right to process it without my consent.   Thanks for getting in touch with us about your Data Subject Rights request, which we received on <17/02/2021>. Your data privacy is something we take seriously, and our team are here to help. You asked us to erase your data. We’ll erase everything we can however there is some data we must keep for regulatory or legal reasons (e.g. financial obligations), even once you’ve left us. This will only be retained by Virgin Media for the minimum period required. We’ll no longer contact you unless we’re legally obliged to do so. This may take up to 28 days to come into effect.    
    • just because you didnt read the order properly its quite usual for docs to be exchanged then you both file WS's later.   a SWS does not have to have any deadline just that you can object at the hearing.   you got had..oldest trick in the book. you fell for it
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Npower Bad Data on Experian Credit File. Stuck.


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Hi Again....

 

I have a problem that I ought to have dealt with, but have not because I had more pressing issues: 4 sets of serious or urgent litigation that had deadlines, or financial priority:

 

I had and still have a collapsed lung, I sadly have a deceased mother in law, a baby, who ended up in special care, while my wife almost bled to death during an emergency c section, I've bought a new house that the surveyor messed up big time on, I have had 2 new jobs, 2 surgeries and a tumor in my colon.

 

I know they are not excuses for delay, but it has truly been a crap few years and this issue is the last unresolved pain in my side.

All the issues above happened around the time of the N power debacle, or since.

 

Some time around 2013/14 I moved into a house and the N Power Direct debit stopped.

I had used NPower at a previous address.

My dad had been paying as he is a kind man and he offered to when my wife and I were broke 10 years ago and he never stopped paying (despite me asking him not to).

 

Npower screwed the bills up and I didn't pay the incorrect bills.

At all times, I felt there was an ongoing complaint/ issue.

Eventually the correct bill came and I paid it.

 

The end? No. I applied for a loan or mortgage (cannot remember which off top of head) and was rejected.

I had a default registered with Experian by Npower for the period where we were in dispute.

 

The defaults are numerous and are all over the place.

I wrote to Npower, Experian and complained to the FOS and got nowhere.

 

What can I do, the defaults are only with Experian and they are utterly inaccurate. I am stuck. I need help with this.

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I broadly understand what you are complaining about – but not the detail. However, when dealing with any one of the energy suppliers on this kind of thing the first thing you need to do is make sure you got a complete file – your version and there's. Send them an SAR. Send accompanied by cheque so you can keep a better handle on how it is progressing.

 

Come back here when you've got the information

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have you a defaulted date in the summary section as well as various D's in the calendar section?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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have you a defaulted date in the summary section as well as various D's in the calendar section?

 

There are just lots of 1, 2 6 and u markers. Nothing else. annoying thing is they have done 2, 1 for gas, 1 for electric, but despite all bills being one dual fuel the months do not match up. The data is nonsensical.

 

Plus the account was in my dads name Mr X Y, I am mister A-X Y, so that is not accurate either.

 

This isn’t the same property where the landlord was stealing electricity, no?

 

No. I moved from there having bought a house. the DD stopped when we moved and the bills were wrong all the time with stupid numbers on them. I paid when they sorted it.

 

I broadly understand what you are complaining about – but not the detail. However, when dealing with any one of the energy suppliers on this kind of thing the first thing you need to do is make sure you got a complete file – your version and there's. Send them an SAR. Send accompanied by cheque so you can keep a better handle on how it is progressing.

 

Come back here when you've got the information

 

Just checked - They said I need a form, so I emailed and asked for one on 07/04/2017 and then sent a template letter on 1/12/17. What should I do?

Edited by dx100uk
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So you sent them the template Data Protection Subject Access Request on 1/12/17 and NPower have not yet responded ?

 

And NPower cashed the £10 fee ?

We could do with some help from you.

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I did. No sign of cheque being cashed. With other litigation and chest infections, I haven't pushed it, that's why I have come here? It's all strange to me, I thought they had to deal with it within 40 days, and I thought that "a form" was irrelevant?

 

Sorry

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Yes they have 40 days to deal with an SAR and if they fail to do so, you can complain to the ICO.

 

So your choice, send another SAR to NPower and get proof of postage from post office counter ( free to get proof) and see if NPower provide the data.

 

Or contact the ICO to complain that NPower have failed to process your SAR sent to them in December and ask the ICO to chase it up.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Taken from ICO website, https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/subject-access-request/

 

Can I require individuals to use a specially designed form when making subject access requests?

 

No. Many organisations produce subject access request forms, and you may invite individuals to use such a form as long as you make it clear that this is not compulsory and you do not try to use this as a way of extending the 40-day time limit for responding. Standard forms can make it easier for you to recognise a subject access request and make it easier for the individual to include all the details you might need to locate the information they want.

However, any request in writing must be considered as a valid request, whatever the format.

 

 

 

I would be inclined to go straight to the ICO, informing them that N-Power have not processed your SAR and are insisting on you completing a form in order to process your request even though this goes against the principles of processing SAR's.

 

 

N-Power really are a crafty lot, aren't they?

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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I cannot abide them,

they were being fined for all sorts of stuff during this period,

yet they still act like they did nothing wrong whatsoever,

not sending me bills and then sending me incorrect bills and at the same time sending inaccurate markets to Experian.

 

This is a huge waste of time and I hate them for it.

It does not help that my collapsed lung is infected again and now I am not sleeping.

 

I will send another SAR as Uncle Bulgaria suggests, and I will simultaneously make a complaint to the ICO.

 

Is this something I could file proceedings regarding?

I am much more comfortable in court than I am dealing with Quangos like the ICO and the FOS?

 

Thanks to both of you for the advice. :)

Edited by dx100uk
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Well, you can file proceedings and it is good that you would be prepared to go the distance.

 

However, at this stage, your strongest claim would be for data protection breaches regarding not processing your SAR. Which won't get you much compo. I think you would be better off waiting for an actual SAR to come through, going through it with a fine tooth comb and finding as much ammunition as you can to throw back at them.

 

Perhaps with your health as it is at the moment, waiting on SAR/ICO responses might not be a bad thing? You are still persuing available avenues but giving yourself some breathing space to get your health in better shape before the big battle.

Edited by dx100uk
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Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Thank you for your advice.

 

You are absolutely correct that is probably best that I do not start proceedings right now and once I have all the data, the proceedings may be easier/avoidable.

 

I will go through the formal processes next week, when I am better. The antibiotics are working, slowly.

 

Thank you for the wise counsel. :)

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