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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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Hi all,

On Friday I got pulled into my bosses office who informed me that I was suspended with immediate effect and the HR Dept will be in touch.

The reason given was that fuel went into my demo and another company demo reg number was used.

Now, I will point out this was not done by me nor was it instructed by me for this to happen, but because the other person said I told him to do this, I get suspended.

 

There is no proof that I instructed this to happen and there is video evidence that the other person actually put fuel in the car....

Where do I stand?

Can anyone advise?

 

I have also asked how long the suspension is for but I am getting told that there is no timescale.

Is this legal?

 

Thanks in advance

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Its called investigation. Suspension while under investigation is very normal for something that is serious.

 

And yes, it is perfectly legal and standard in almost any company.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Its called investigation. Suspension while under investigation is very normal for something that is serious.

 

And yes, it is perfectly legal and standard in almost any company.

 

 

 

Thanks, I knew it was/is standard but no timescale to my suspension? Is that normal...

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It is absolutely legal if:

A) You are suspended pending the investigation, and

B) You remain on full pay.

 

Although it doesn’t feel like it, suspension on full pay is a “neutral act”, it doesn’t imply guilt or any funding of guilt, and you are no worse off (in fact you are getting paid and not having to do your normal work!)

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Yes. Although it shouldnt be prolonged. Its not unusual for an investigation to last a few weeks in some cases, but the employer should make investigations thorough and timely. Once they investigate, they will then call you to a meeting, where you can put your side forward.

 

remember, its an investigation, so they have to gather all evidence since something serious has occured. Whether you did what was alleged or the other party did and is trying to pass the buck.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks, I knew it was/is standard but no timescale to my suspension? Is that normal...

 

Can you tell how long their investigation will take?

Can they?

 

If not, then no timescale (or “while the investigation is in progress”) is all you can expect!

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One thing, do NOT start contacting your employer asking how long it will take. Let them investigate, unless its a very long time ( multiple weeks). Also, are you in a union?


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks all, they have given no indication off any sort off timescale. I looked through our Co policy handbook and there is no mention off it at all. I just presumed that there is a timescale that they had to follow. I am in Unite, so going to contact them but obv this is stressing me out as I have never been in this situation before.

Thanks again, really appreaciate your replies

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Since you are in a union, inform your rep, and let them help. You have to follow a set procedure now. Dont get caught out.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Since you are in a union, inform your rep, and let them help. You have to follow a set procedure now. Dont get caught out.

 

Thanks, going to speak to them on Monday. Can I ask what you mean by 'dont get caught out'?

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Breaking procedure, or speaking to other people, hampering any investigation. Let your employer investigate, let your union rep sort things out in the meantime and find out whats going on.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks all, they have given no indication off any sort off timescale. I looked through our Co policy handbook and there is no mention off it at all. I just presumed that there is a timescale that they had to follow. I am in Unite, so going to contact them but obv this is stressing me out as I have never been in this situation before.

Thanks again, really appreaciate your replies

 

Try not to panic or get stressed, just enjoy getting paid for doing nothing and let them do their investigation. I'd also submit a SAR to your employers requesting a copy of everything they hold , written, email or CCTV. This at least will let them know you're not going to put up with any nonsense from them.


Start every day off with a smile and get it over with.

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Breaking procedure, or speaking to other people, hampering any investigation. Let your employer investigate, let your union rep sort things out in the meantime and find out whats going on.

 

 

Ah, ok get what you mean now. I wouldnt do that anyway incase it made any sort off impact on their investigation.

Thanks again

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Try not to panic or get stressed, just enjoy getting paid for doing nothing and let them do their investigation. I'd also submit a SAR to your employers requesting a copy of everything they hold , written, email or CCTV. This at least will let them know you're not going to put up with any nonsense from them.

 

Hi, I never even thought off this but will be sending a letter in ref it.

Thanks for that

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Try not to panic or get stressed, just enjoy getting paid for doing nothing and let them do their investigation. I'd also submit a SAR to your employers requesting a copy of everything they hold , written, email or CCTV. This at least will let them know you're not going to put up with any nonsense from them.

 

why on earth would you do any of that?


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Because it puts your employer on warning that you're not going to roll over and accept being treated badly.


Start every day off with a smile and get it over with.

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Thats is NOT how this works and is actually very bad advice. His union is there for a reason. he needs to use them and he is doing so on monday. The union will obtain the correct information.

 

Asking for a SAR etc will get him nowhere, and is totally unneeded


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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That's your opinion. A union is only as good as its local rep, if the rep is useless then you're effectively on your own. Do not rely on a union to save you, you need to be proactive in your own defence.


Start every day off with a smile and get it over with.

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Not opinion. fact.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Do not request a SAR until after they have finished their investigation. If you were to request one now all you would do is delay the investigation and annoy the heck out of them. The only time to request a SAR is if the investigation does not go in your favour and you need to take legal action. To be honest with you, you won't get any tangible information from a SAR because they will deem it sensitive information with could be detrimental to the other parties involved if disclosed to you. If you have a copy of your contract and the company handbook, that is all you need at this point.

 

Contact your union rep. Let your HR department carry out the investigation and enjoy your time off but be available at all times. Don't speak to anyone else apart from your union rep. Trust no-one.

 

Good luck. I hope it works out in your favour.

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I too would avoid a SA\r and ride it out An aggressive stance raises suspicion; innocent people dont need to set up a giant defence. They're simply innocent.o


Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Morning all, thanks for all the replies. Really appreciate it, bit stressed out this morning about it again. I will speak to my union tomorrow and take it from there but I am up for a fight as this is not the first time I have been accused off something that I never did and other people seem to get away with doing, in my eyes, worse things that what I am getting accused off and nothing happened to those people, not even any HR investigations...

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Give the union all the information and let them know what you expect from them, don't accept a second rate service. Ultimately, if the union proves useless then the fight is down to you, pull no punches and attack on all fronts.

 

Passivity is not your friend, attack, attack, attack, but also try to keep a sense of perspective about the whole thing. When all is said and done it's just a job, not life and death.


Start every day off with a smile and get it over with.

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It is extremely unwise to attack on all fronts. Especially as it's just a standard investigation


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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It looks like someone at your company has seen somehting and jumped to the wrong conclusion.

 

i would suggest that you are not agressive and use what you know in a dispassionate way and the chances are nothing will come of this. If you say you are going after them for this slur on your character or whatever they may well pull up the drawbridge and take a decision that is bad for them in the long run but bad for you now.

 

Once they have made a decision it can be challenged anyway but then you will be on firmer ground. No, it isnt fair but getting your rep to have a word with the person running the meeting well beforehand may mean that it doesnt happen.

Edited by honeybee13
Paras

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