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Ofgem Investigation into Iresa and its compliance with its obligations under its gas and electricity

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Opened: Feb 2018

 

Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences

 

We are investigating whether Iresa Limited breached licence conditions and Consumer Complaints Handling Standards relating to treating customers fairly, complaints and call handling, customer switching, providing refunds and consideration of customers’ ability to pay when in debt.

 

READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008


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Ofgem Investigation into Iresa Limited has now concluded on the 27th of Jully 2018 with Ofgem shutting down Iresa Limited.

 

 

Iresa Limited will be ceasing to trade. Ofgem, the energy regulator, is appointing a new supplier for its customers.

 

Customers need not worry, their supplies are secure and credit balances are protected.

 

Ofgem's advice is not to switch, but to sit tight and wait until the new supplier has been appointed. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free for customers as possible.

 

Customers can find support and advice from Ofgem:

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business

 

Or alternatively if they need additional support they can call Citizens Advice on 03454 04 05 06 or email them via the webform, or get in touch through Ofgem�s facebook or twitter feed @ofgem

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business

 

 

What happens next?

 

Please click here

https://www.ofgem.gov.uk/publications-and-updates/ofgem-protects-iresa-customers-supplies-and-credit-balances


Andrew

ASI Industries = As i in does tries!

 

As i in does tries!: My definition.

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