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Ofgem Investigation into Ovo and its compliance with its obligations under the gas and electricity supp

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Opened: Feb 2018

 

Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences

 

We are investigating whether Ovo Energy breached licence conditions related to giving customers consumption information that is accurate, or based on a best estimate, complete, and not misleading.

 

This includes information provided by Ovo to customers relating to the estimation of consumption during winter 2016-17 and the accuracy of annual consumption figures in Annual Statements.

 

READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017


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