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    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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HSBC 25 year mortgage about to end advice needed!


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  • 2 months later...

Hi there,

 

It has taken HSBC 8 weeks to reply to my complaint (pretty standard with them, they take it to the wire). They phoned and I spoke to the customer service dept.

 

He did apologise for the lack of communication and they way they have handle the case and gave me £150 comp.

 

They will only grant a 12 month extension and tomorrow their mortgage dept will be calling to try and sell me something (changing our mortgage or increase my monthly payments - according to him).

 

However, he did say that if I had my inheritance by the end of the extension, then a further extension, to dispose of the assets, could be arranged presumably with a hefty arrangement fee!

 

My question is - is this the way that banks are supposed to deal with this type of case? Is there anything else we could do or is this the best we can expect as we are having to look after 2 very frail (and in my mothers case terminally ill) parents?

 

If they insist that I have to transfer to a higher payment (difficult to do as my wife has just gone down to part-time so she can look after her v. frail 97 y.o father).

 

Also could you please advise us,

my father-in-law is selling his bungalow in Kent. He has a cash buyer and all the papers are with solicitors so, it is sold subject to contract (fingers crossed). He has already mentioned that he doesn't need this money and he will give some/all to his 2 daughters.

 

However, it will not be more than the inheritance threshold of £650,000 (his + late mother-in-laws combined allowance) so that's not a problem. But we have been warned by a friend that should he get worse and requires say a care home then the council could/would ask for the money back. This would leave us having to raise a mortgage again.

 

BTW he has enough savings/shares/pension to fund 2 years of care home without the need to use the money from the sale of his house. But I know that gifts from parents have a 7 year cut off re. inheritance tax. I assume that's the same for councils to reclaim money for care home costs?

 

anyway thank you in these very challenging times for us.

 

sidley

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Hi.

 

 

Answering the part of your post about the council claiming back money that's been given away by someone who later needs council funding for their care. Yes they can and I'm not sure there's a time limit. Sorry. They call it deprivation of capital.

 

 

 

HB

Illegitimi non carborundum

 

 

 

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Well at least it’s some progress

Can’t see they can “sell” you

anything, or charge you for a years

extension

Going by your original post, this may

well prove sufficient

Let’s see what they have to say in their call

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Hi there,

 

thanks to oldrouge and honeybee

 

Had the phone call today, it seems they want us to fill in an income/expenditure form before they can discuss the options.

 

I've also done some research about the deprivation of income re care home fees. Helpful website says that in the case of inheritance tax the 7 year rule applies, but in the case of care home fees there is not time limit, so the local authority can go back as far as they like.

 

However, to recover monies they would have to go court and prove deprivation of income was indeed intended. They also say that in the case of gifted money being used to buy a house or pay off a mortgage, then they cannot force you to sell up or get another mortgage. All they can do is put a charging order on your house (presumably via court) so when you sell they can recover money owed.

 

cheers again.

 

sidley

Edited by sidley
forgot to thank people
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  • 9 months later...

I need further advice on this topic.

 

Update:

 

HSBC only granted us a 1 year extension with a modest increase in monthly payments.

 

My wife's mother died at the end of August last year. We were able to persuade her father to move to a special mobility flat (rented) 1/2 mile away from us.

 

As my wife and her sister have power of attorney they sold his bungalow (E. Sussex) just before Xmas.

He has a full set of marbles but is incredibly frail/ 80% blind (unable to move even around the flat w/out electric wheelchair).

 

After the sale he wanted to give my wife and her sister the bulk of the money from the sale.

When we talked to the solicitor dealing with the sale, she advised us strongly not to do that, as being attorney's you cannot benefit financially from their father's money. This she said, could cause an investigation if they found out and remove you as attorneys as well as having to repay the money.

 

I can understand this if he wasn't able to maker his own decisions (he's as sharp as a tack), but as he put it " I don't need the money - it's no use to me". His income from pensions etc., outways his outgoings considerably.

 

N.B. The family have decided that when he can no longer live semi-independently (he has an army of carers as well as us going in several times a day), he will come to live with us til his death. So, not going into a home.

 

My question is was the solicitor correct? If so,  what do I suggest to my bank, can I ask them for another year extension?

 

cheers to everyone

 

sidley

 

PS.  my mother has moved to my sister's house and is being looked after by her.

Her house is now empty but she refuses any idea of selling as she believes she is going to go back once she's better (there is no hope of that).

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