You've left your name and your reg showing - best to redo the PDF and redact these points.
Apart from that you've put in a hell of a lot of work - well done! The experts will be on to suggest bits to tweak.
bob when you're settled quite honestly id be complaining to the FOS about AIC
and Ofcom and the 3 administrators personally for their inappropriate actions and seeking financial redress for the distress this has caused
send cabot a copy of the absolvitor
remind them that should you hear from them again
you will have no hesitation in contacting the sheriffs clerk and raising a costs order without further notification.