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Sofology Fellini sofas not fit for purpose!

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We purchased a 3 piece Fellini suit (one 1-seater, one 2-seater and one 3-seater) which arrived in July 2017.

This sofa had to be returned due to significant damage (what looked like tooling marks) and significant discrepancies in the leather quality to all 3 items.

 

We received a replace set in August 2017 which also had discrepancies in the leather quality

This was noted (and photographed) by the delivery person and we were told that if there was any issues we could follow up.

We also commented to the delivery person that the leather surfaces on all 3 seated items appeared to be too large for each seat and was significantly looser on these replacement items compared to original.

However he said this was normal and that we should push the "excess leather to the sides" to have a tighter and smooth surface.

 

After confirming this should not be the case, after checking this with Felinni sofas on display in both the Glasgow and Edinburgh stores, we wrote and called Sofology for feedback.

 

Since September we have contacted Sofology numerous times including photos to document issues without follow-up to my calls.

 

In the absence of a reply from Sofology (call/email)

I again visited both the Edinburgh and Glasgow stores to compare the leather on the Fellini sofas on display and to show the staff the pictures of our 6 week old sofas.

 

In both stores staff were very surprised to see how loose the leather was on our sofas as stated that this is not how the leather should be especially considering the age. Moreover, they also commented that the leather on the Fellini display sofas was in much better condition and much tighter despite being tested by customers daily.

 

Both the Edinburgh and Glasgow stores said that the leather on the Fellini sofa should not look as ours does and that the leather should remain tight for a long number of years. They suggested that I retake/resend some additional pictures to highlight how loose the leather is on all 3 items as this is unacceptable with a sofa set costing in excess of £2,000.

 

We are extremely dissatisfied with the level of customer care that we have received/are receiving from Sofology. This is now the 2nd Fellini sofa set that we have received from Sofology which is not fit for purpose. Not only does the leather look terrible due to the excess material used, it actually looks like it has been cut to the wrong size.

 

After a visit from HomeServe to inspect the sofas we have waited over 8 weeks for a reply from Sofology despite being contacted 5 times by email.

 

We are now being offered a repair despite HomeServe confirming (after inspection) to Sofology that this is a manufacturing defect.

 

We are still trying to get resolution on this as we are unwilling to accept a repair as these issues were identified at delivery.

We have now had 2 Felinni sofas (6 pieces in total) all of which have manufacturing issues.

We now no longer have confidence in the manufacturer of this Felinni sofa.

 

While Sofology do obviously have many beautiful sofas and many satisfied customers our experience to date cannot be described as anything short of shocking with a complete lack of customer service and customer satisfaction. If you are looking for a reliable sofa retailer stay clear of Sofology.

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Cash deposit and the rest on interest free 4 year finance deal.

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then the finance Co are equally responsible get them involved

 

don't forget the consumer rights act too.


..

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