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Additions plus Fees reclaim

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After 2 months from submitting my reclaim, I have "it's taking us longer " letter and right to go to ombudsman it also states

'In final response wwe may consider out of time, if you are complying about what happened more Than 6 years Ago (I had the account for 20) and more than 3 years has passed since you ought to have reasonably realised there was A problem "

 

Is this last sentence normal?

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Yes

 

Page 13 / 14 of this

https://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=70679

 

Although for PDLs the same premise applies about the 6 years / 3 years...


 

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