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    • Well please can you search everything and get all your documents together. Read them. Understand what you have. And they make sure they are properly filed. Do you have the name and address of the driver? Also I believe that you said that you had received a message from your own insurer saying that you were liable – or something like that. Please can you reproduce that message here – preferably in PDF format
    • As i stated above, i found out a document from my draw that admirel had sent me on the 25th of january. I found it out to see if it had any information about the van. Then i saw that it said ' section l -witnesses , then a male name .
    • You say that you have only just found out that the van driver has apparently got witnesses to the accident. How did you just find this out?
    • Well reading the bullet points is essential. If you think that the bullet points are a correct account of what happened and you are prepared to stand by this account and even eventually sign a statement of truth – in the event that this goes to court – then it is worth going forward. If you think that this is not a correct account then probably we have to stop. If you have received documents from the van driver's insurance then it may be correct not to respond to them at the moment – but we would like to know what those documents are. I'm amazed that your own insurers haven't sent you any formal documents. As I've already said, send them the SAR straightaway. Also I think that separately you should phone them tomorrow and ask them what's going on and tell them that you want documents relating to their finding that you should be held liable for the accident. See what they say about this. They may say that they are not prepared to disclose documents to you. Once again, I've already suggested elsewhere that you should read our customer services guide and implement the advice there. This is essential. My prediction is that if you want to deal with this then you will have to sue the van driver in the County Court for negligent driving. This will be a small claim and so the outlay to you would be relatively minor and you would not have to pay the other side's costs in the event that you lost. I would expect that your outlay would be only about £200. If you won then that would change everything in terms of getting compensation for your car and also in respect of the cost of repairs for the damage vehicles. Also, it would assist on your other thread in dealing with the extortionate price that you been required to pay for the car – which I think we've already indicated is a complete scam. I think you had better start learning not to trust anyone. You can trust us – but you have to make your own judgement on that score – that there is certainly no one else that you can trust in this. Would you eventually be prepared to take a small claim in the County Court? If you have no experience of this then talk to 1 or two people but also read up on this website about the steps involved taking a small claim in the County Court. It's straightforward but you need to know the steps in advance. You will not need a lawyer – but if you did decide to get a lawyer then it will be very expensive and you won't get the money back even if you win.
    • Iv only just seen that the van driver is claiming a witnesses, i didn't know this other than from 10 minutes ago.    I haven't received any documents from my own insurance , the document i received was from admirel - the van drivers insurance.   Yes i have the name and address of the van driver.   There was still ice on the road yes.    I will carefully read through your bulletpoints and comment afterwards.     
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Environmental Agency (Capita) stopped payments - ** RESOLVED **


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I hope I can explain this so you understand, My mother past away on the 30th of January 2018.

 

Pension was originally paid to my father until his death where a part pension was then paid to my mother.

 

She was until 20 months ago receiving the pension payment that was stopped by Capita because they didn’t receive a response to a letter they sent her. I guess it was a prove your still alive letter but that’s just a guess on my part.

 

County Council social services department contacted Capita to inquire as to the missing payments and they advised that a family member needed to send a change of address to capita which was done on a couple of occasions. No acknowledgement or response at all to these letters. Payments have not been made for 20 months despite no change in bank details.

 

My mother was placed into a nursing home two years ago suffering from dementia and relied on that pension payment to pay her residential care needs and was assessed by social services using her pension payment from them included in that assessment.

Not receiving payments resulted in financial hardship up to the day she died.

 

I was not made aware of any of this until my mum passed away. I intend to claim back all money not paid to her until her death. Where it can at least go somewhere to paying some of the funeral costs.

 

Any thoughts on this from my good friends here on CAG.

 

Cheers.

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Hello there. I'm very sorry to hear about your mum.

 

I agree with you, it sounds as if Capita didn't receive a 'prove you're alive' letter, but I would have expected them to send reminders. I also think they should pay what your mother was due.

 

Are you the only person dealing with this now [best to stick to one person] and have you spoken to Capita? They're going to want to see a death certificate, I imagine,

 

HB

Illegitimi non carborundum

 

 

 

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Hi,

Thanks,

Yes I am the one dealing with this now and should have been the one from the start but I am now the only one dealing with this matter. I have written to the pension fund manager with copy to Capita threatening pension ombudsman if i didn't get a response. Both have responded now saying they are investigating.

 

Not sure what the hell there is to investigate. They didn't pay what they were supposed to and records will show why and when. I did supply death certificate so they have everything they need. Apparently its going to take them at least a further two weeks and maybe more to investigate.

 

 

I don't know about you but i think there is a very clear and very simple answer to this. Pay what you owe and stop playing around wasting pension fund money on red tape and pointless investigations.

 

 

My post here was just to get feelings from you guys and maybe point out what if anything i might be doing wrong. I also felt DX100uk would probably tell me to claim compensation :-) but to be honest i would be happy to get back just what was owed and leave trail here for others that might find themselves in the same situation

 

Anything else at this point you think i should do? or just wait and see?

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Hello again.

 

My OH has dealt with this type of situation in the past. He normally sends two or three letters, the last one being by Signed For and saying that payments will stop if there is no reply within x amount of time. He also says that no interest is paid on the missed payments when they're brought up to date.

 

I'll ask him what he thinks is taking time with Capita when I can and what he might suggest you do next.

 

HB

  • Confused 1

Illegitimi non carborundum

 

 

 

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  • 1 month later...

Just to update for anyone interested now or in the future.

 

It was as suspected that the pension was stopped due to the prove you're alive letter not being returned.

Capita and the environment agency conducted a full investigation and supplied details of what they did and even admitted that a letter we sent was not acted upon.

 

All money owed to the time of my mothers death has now been paid into her estate and the matter is now closed.

 

Turned out to be easier than expected if a little long winded :-)

Thanks all especially HB

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